Mercedes-Benz of Fort Myers
Customer Reviews of Mercedes-Benz of Fort Myers
Kris was great
byon 04/01/2024
2nd vehicle purchased from Kris because he was so personable and helpful the first time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Kris was great
byon 04/01/2024
2nd vehicle purchased from Kris because he was so personable and helpful the first time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales Dept
byon 03/28/2024
Great attentive service!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bad Deal
byon 03/14/2024
I viewed a vehicle online at this store. I went in to test drive and look at the vehicle, (2015 GL450), 64000 miles on the vehicle. I test drove the vehicle, the ride was good. I was told by the sales person (John), that it had to be inspected by the dealer. Also, when I first looked at the vehicle the sales person said that two tires would be replaced. I asked if they would do an inspection that would qualify for Mercedes extended warranty. He said yes, and said he would contact me when it was done. I was contacted a few days later. I went back to purchase. I was told that the inspection was done and there were no issues found during the inspection. He then said I should not have said that they are not going to replace the tires. They did not replace two tires. He did show me a tire measure guage, that showed the tread was still somewhat decent, but not real good. It was in the yellow. I made the purchase. A week later, I had another inspection done because I was planning to drive out of town. After a diagnostic inspection that cost me over $200.00 I was told that the motor and transmission mounts were bad. To repair this was over $2000.00, after I had been told that the dealer inspection returned not issues. Also, I was told that the wiper blades were replaced before I purchased. The wiper on the passenger side is warped, the center does not touch the glass. So either they did not replace the wipers blades, or they installed a bad wiper blade. I did not expect the vehicle to be perfect, but certainly did not expect to have a repair of this amount just a few days after purchasing. I think that is very bad business. I will never ever go back to this store!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Incompetent Service
byon 02/22/2024
We brought out GL to Mercedes Benz of Fort Myers for the emission recall campaign and was told it would take a week. After two weeks we went to pick it up and it was making a noise that the service foreman verified and they kept it another week to find they left a bolt out. Went to pick it up again and there was a harsh vibration which the foreman verified and they kept it another week to adjust the new exhaust. Finally picked it up to discover the front grille was broken as was the mount for the grille and the right headlight. They also put a nick on the front left wheel rim and one of the clamps for the under hood fuse box was missing as was three push rivets and two 10mm screws from the undercarriage. The dealership provided a new grille but refused to fix or replace anything else. I ordered parts from another MB dealership and ring be returning to MB of Fort Myers.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Damaged center console 3 times in car wash
byon 01/08/2024
I spent a considerable amount of time writing this message. As an individual who values hard work and takes pride in my possessions, I make an effort to keep them in excellent condition. I even keep a microfiber cloth in my car to ensure it stays free from dust, regularly wiping it down. Unfortunately, on three separate occasions, this dealership has vandalized my vehicle I purchased brand new. The fact that I trusted them for the third time only to face disappointment leaves me incredibly upset. To avoid any further misunderstandings, I took photographs of my car before leaving it in their care. Ironically, they managed to damage my center console during their supposedly complementary car wash and vacuum, exactly one year after the last incident, even though it was noted in their computer system not to have my car vacuumed or washed because of the two prior incidents. It is disheartening to realize that you pay these individuals and entrust them with your property, only for them to destroy it. The saddest part of my experience is that the dealership has gone as far as accusing me of intentionally scratching my own car in an attempt to humiliate me. Such behavior from the people working at the dealership reflects poorly on their character, and I can no longer have faith in them to handle the maintenance of my car. During a conversation with their Service Manager, Nick, he made it clear that he would only fix my console if I left him a five-star review and called and texted me repeatedly pleading with me to change my existing review to a five star review. When I refused his request, I was informed that they would not repair it for a third time, as they had already replaced it twice due to their own negligence during the complementary car wash. Frustrated, I brought this matter to the attention of their manager, Todd Voggel. Despite already expressing my desire to never return to their location again to Nick, Todd thought he could hurt me by stating that I am no longer considered a client. Todd, I believe your dealership has tarnished the Mercedes name and that you do not take pride in your job or your dealership. It is ironic how your attempts to manipulate reviews, both through your own and your employees' fabricated five-star ratings, fail to erase the narratives at your dealership. My experience with your establishment has been tarnished not once, but three times. I have included below time-stamped and dated photos depicting the condition of my console when I dropped it off at your dealership and when I picked it up. I would never recommend your dealership to any of my family, friends or clients.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Purchasing a car
byon 11/21/2023
Glen Trautman was the salesman I worked with going through the process of buying a vehicle. Unfortunately I was unable to purchase the car of choice at the time but without question the dealership and Glen are professional, thoughtful and courteous and have always been helpful with me! I WILL be buying a vehicle from them in the future and look forward to a successful transaction with Mercedes Benz!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
1 Comments
Tricky Trade in and Lease
byon 08/17/2019
Horrible, they are professional [non-permissible content removed]. It is a shame that we can not give zero starts to this place. I'm just alerting all Leasing Customer about this method to take your money. I was Lease customer for almost 3 years, then a dealer Seller called promising great prices, and nothing to worry about if I trade in my old car. I did lease another Mercedes then the BIG SURPRISE ARRIVED!! A letter came from Mercedes Benz came with almost $ 3,000 dollars as a result of post lease inspections and excess of wear. We went to the dealer looking for an explanation and the Manager was expecting us very defensive, unprofessional talking to us in middle of a hallway in front all Dealership staff.He treated us horribly in a very sarcastic way. " You needed to read the disclaimers from previous lease made 3 years ago, that stated that you will be charged post lease" I told them that I will call to customer service and complain , he again said " Have a good day ". They made us to look like we did not have any rights, just go away and pay what you owe. We were very upset because the seller promised that will be a trade in, and never told us about post lease inspection. I spent the whole day crying out of frustration because of his behavior. We have been leasing cars for more than 12 years and never experienced a situation like this with any other dealer. Please make sure, when you do a trade in for your old lease to get in writing that you won't get any post Lease inspections. We will never put a feet in that place again
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Ask for Jorge
byon 01/11/2017
Jorge is a wonderful salesman. He has plenty of experience and if he does not know the answer he will get it. The first time that I have ever purchased a car that I did not fell pressured. He made the sale very relaxed. The sales manager was also very professional and did not force the sale.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
DO NOT TRUST
byon 11/01/2016
Unfortunately i thought I didn't have any other options than to take my 2008 sprinter to the Mercedes dealer because it had a software error, but first they didn't know what was wrong with the vehicle and then they told me that they needed to start replacing a body control module which cost $480.00 dollars and then maybe it needed to replace the Ignition switch and this was going to be another $800.00 dollars all plus labor, at this point they didn't convince me at all so i took it out of the dealer after paying $164.00 dollars for no results. After doing some calls i found a honest mechanic in Naples that only works in Mercedes he connected his computer to my vehicle and in less than 30 minutes problem was resolved in wish i had not to replace no parts at all. DO NOT TRUST THIS MERCEDES DEALER they only want to make a lot of money in selling you parts even if your vehicle has only a blown fuse.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
5 star
byon 10/06/2016
All staff are very courteous. Adam our service advisor was very efficient, and friendly. He kept us very well advised of the service needed and the time frame for the repairs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 10/03/2016
They picked up my car. Brought me a rental. Serviced my car. Went above and beyond. Returned my car right to my door. The person who called prior and told me what had been done to maintenance my cat was very polite and informative.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service, Great Staff
byon 06/16/2016
Took my 2011 550E in for service. Cody was fantastic and very thorough. He explained everything that should be done and what was unnecessary at this time. Though I had been told when I scheduled the appointment that there was no loaner vehicle available, Cody quickly corrected that. He has been diligent in following up to make sure that I was satisfied and that the car was performing as expected. I have recommended Cody and the dealership to several friehds.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Excellent service
byon 05/28/2016
Very pleased with enter level if professional service. Always courteous and exceptional service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Very satisfied
byon 05/18/2016
From the receptionist to the service techs to all the people walking through the halls everyone was very friendly and helpful and I would definitely recommend this dealership to anyone
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 04/25/2016
Dealership provided great service experience. Provided new loaner car, very nice. Work was done in timely fashion; vehicle was vacuumed and sparkly clean upon return.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 04/07/2016
My service advisor, Tom, did an outstanding job in telling me exactly what work was going to be performed and when My car would be ready for pickup.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always great service !
byon 03/31/2016
our experience at the Fort Myers Mercedes Benz has always been good! Whenever I call for an appointment , it is usually done in a timely manner and done with out complaint! The Service Dept. is courteous and friendly! I like it when I arrive and they have even washed my car!! Many thanks Ernie
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New Car Purchase
byon 03/31/2016
It was a pleasure from the first time I walked into dealership. Worked with Carl Wennberg who was outstanding.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 03/31/2016
The service and atmosphere was excellent. Special note to Torrey, my service manager.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
E320 Mercedes Benz Service Experience
byon 03/28/2016
We had a very nice experience with the repairing of our car. Our service tech,Brian Hayes ,and his team did a fine job of identifying the problem with the car and doing the best they could to repair the car in a timely manner and also extended a discount to us as a courtesy in order to honor the original quote. We were also provided with a courtesy vehicle while our car was in service for repair. The GLE sport utility added space and comfort for our travels to accommodate our family and guests. We are very happy with our experience at Mercedes Benz of Fort Myers and we will be back should we need their service again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Sergei is the best!
byon 03/27/2016
Sergei is the best car salesman I have encountered in 40 years of car buying. He answered all of my questions thoughtfully and what struck me (as a woman) is that Sergei is a true gentleman. After years of pompous and condescending male salesmen, Sergei is a delight whom I will recommend to my friends. Thank you, Sergei, for making my first MB experience a great one.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments