Rick Case Hyundai
Customer Reviews of Rick Case Hyundai
New car
byon 02/09/2023
Dwyne is a star. He was so patient while we tried to decide on the car and features we wanted. After the sale he was so detailed moving our stuff from the old car to the new one. He even attached my house key and airtag to the new keys
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Friendly and professional
byon 07/30/2023
I was very pleased with the service and efforts made to get my car repaired in a timely manner. I came for a routine oil change but also knew my axle boot was in need of replacement very soon. They confirmed that and were able to get a new one ordered, delivered, and installed the same day. Aaron Clark was my service advisor and he did a great job making it all happen for me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awful experience
byon 03/23/2023
Horrible customer service, I had a really bad experience. I went first an oil change few weeks ago. I booked the first appointment available like 3 weeks in advance because I didn't want to wait long.They took over 2 hours for a simple oil change even though I was supposed to be first on line. When I tried to find out why it was taking so long, instead of an apology for the long wait, they gave me an attitude. Apparently customer service is not a priority for the people at Rick Case. When they told me that the car was ready, I went to the cashier to pay and I was told that the valet had my key. The valet couldn't find the key, and to make a long story short, 20 minutes later they found my key. Again, without even a simple apology for the inconvenience, I got a little impatience and the 2 kids from valet were basically mocking me saying goodbye, God bless you in a very ironic way. My next oil change is free because after 3 oil changes, the 4th is free. After that, I'm never going back to that dealership!!! And I am never buying a Hyundai again, Honda and Toyota are much better cars and now the cost is about the same. I left Rick Case Hyundai very disappointed to say the least!! Horrible experience, those people are super unprofessional and don't understand the importance of providing good customer service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Exceptional Service by Robert Toppas
byon 02/10/2023
Robert Toppas went above & beyond to keep us updated on our Hyundai Sonata being serviced. He kept us informed on the status of the part ordered to fix the car. Robert was very professional, knowledgeable & certainly takes pride in his job. He is also a great asset to Rick Case. Thank you very much.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
3hrs for an oil change
byon 02/09/2023
It was too long to wait nearly 3hrs for an oil change and tire rotation
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New car
byon 02/09/2023
Dwyne is a star. He was so patient while we tried to decide on the car and features we wanted. After the sale he was so detailed moving our stuff from the old car to the new one. He even attached my house key and airtag to the new keys
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great upgrade
byon 02/09/2023
We came for a tune up and ended up with a buying a brand new, very much upgraded, car. Thanks to Dwyane
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Exhaust system repair
byon 02/08/2023
Rick Case Hyundai Weston and Rick Case Kia service departments are very hard to get a hold of or navigate with someone over the phone. And don’t hold your breath for a call back. You need if possible to go to the locations. But after speaking with the service department face to face I was extremely happy with the service I received with Jackie the appointment setter, she was phenomenal getting me the elusive service that I required and Mr. Vanhorn both in Weston restored my faith in the the service and expedient repairs that I needed. Great service. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
So happy with my new car!!
byon 02/07/2023
They were so helpful and explained me everything because I was hesitant for a while but at the end the deal went great 👍 I’m so happy with my purchase ask for Ray Rodriguez 👌
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
My car was a mess
byon 02/06/2023
Quick reaponse
- Recommend this dealer? Yes
Always confident at Rick Case.
byon 02/06/2023
There is nothing to dislike at Rick Case service department. Always confident with their recommendations and truly comfortable waiting. Staff is professional and knowledgeable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 02/05/2023
Robert knows what customer service means. He is always explain clearly what the issue and the plan to solve it. Always making sure the most important safety concerns are addressed first.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Carro Nuevo
byon 02/04/2023
Muy agradecida y satisfecha con el señor Alain por ayudarme a encontrar el carro de mis sueños y muy buen servicio y trato de su parte
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Honest and Professional
byon 02/03/2023
I purchased my car from Rick Case and they're the only people that will go under the hood. I don't have to second guest their recommendations. Every technician has been very courteous and respectful. You feel your being prioritize by their staff. I was offered water along with the other customers while waiting for my vehicle. I would absolutely recommend this dealership
- Recommend this dealer? Yes
Service was ok but very long wait
byon 02/03/2023
Staff was friendly but long wait for an oil change
- Recommend this dealer? Yes
Joel is Excellent!
byon 02/01/2023
Best Hyundai service I have been to in South Florida. Joel was easy to work with, thorough, and excellent communication. Looking forward to my next appointment, something I haven’t experienced at other Hyundai dealerships.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
Not happy
byon 02/01/2023
Well, I’m gonna start off by saying my appointment was at 3 o’clock and I sent my daughter because I do have working hours from 8 to 5 and so does my husband. Your last appointment apparently is at three however when she got there there was a three hour wait which I think is absolutely ridiculous for an oil change and tire rotation so I had her leave. I was not gonna let her sit there Seven months pregnant. She did me a favor so three hours to get a tire, rotation, and oil change all I got from the service center is that there’s a a staff shortage which I find to be everybody’s excuse lately I feel like if it’s that bad then don’t schedule so many appointments. It’s really not fair for the working person so now we could not even get the oil change done and I have to take it to my mechanic and pay which I’d rather pay then sit there for three hours, so yes, that’s how I feel.
- Recommend this dealer? No
Great customer service!
byon 02/01/2023
I liked how Alex was on top of the service performed on my Elantra
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Helpful!
byon 02/01/2023
Was in and out in about an hour or so for mechanical diagnostics and repairs! Very efficient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Emergency Service needed
byon 02/01/2023
Service rep. Robert Toppas very professional, respectful, transparent on service timelines. Very helpful in assisting car service needs. Very timely responses to msgs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Terrible Maintenance Department
byon 02/01/2023
I experienced terrible customer service when dropping off my vehicle for maintenance. I have been visiting this location for over 4 years now and this is the first time I was made to feel like I was doing something wrong for wanting to provide them with my business. I did not have an appointment however, I left my vehicle in hopes it would be maintained. My vehicle was never looked at nor did I receive a call to inform me of such. I was shocked by this treatment because I am a loyal customer. So, I have decided to, when my vehicle’s lease is up, to turn in the vehicle and go to another manufacturer that wants my business. There’s plenty of manufacturers that would love my business and will treat me with courtesy and kindness.
- Recommend this dealer? No
Great service and professional
byon 02/01/2023
I had to say the service is incredibly excellent. The service Nicholas is so professional and understanding he goes beyond his responsibilities treat me like if I was a good friend makes me feel comfortable talking to him. He follow up with me on the status of my car. I rate him a 10. Thank you Nicholas.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Rick Case Hyundai Davie has a massive selection of new and used vehicles in-stock, with endless options available. Known worldwide for our customer service and brand recognition, each member of our team works tirelessly to make our customers feel like family. It's the core value we live by each day.
We are conveniently located just off I-75, along Weston Road, minutes away from any location in Broward County. Don't wait! Find your new Hyundai at our dealership today!