Matt Slap Subaru Car Dealership Newark Delaware | Edmunds
Sales Rating:

Exceptional Car-Buying Experience

Written by Jim_W_ on 11/06/13 05:13:21 PM PST Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

We purchased our new 2014 Subaru Outback from Matt Slap Subaru on October 25, 2013. This is our first Subaru vehicle and our first experience with this dealership. Our sales representative, Dorian B., made this purchase experience easy, pleasant, and memorable. He patiently provided all the information we needed to choose the right vehicle for our needs. Dorian treated us with dignity and respect throughout the purchase price negotiations, until we reached a great deal. He made us feel like VIPs. We will return to Matt Slap as a result of our sales experience with Mr. B. We were also treated execptionally well be every employee we encountered at Matt Slap Subaru. The Sales Manager was warm and friendly, the rep who handled our transaction "paperwork" was thorough and friendly, and other sales reps in the showroom never failed to welcome and assist us every time we returned to the dealership. Our new Outback was delivered to us in pristine condition and we are extremely satisfied with it. My wife and I wholeheartedly recommend Matt Slap Subaru, and we especially recommend seeking-out Dorian B. to handle your purchase transaction.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Yes

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Jim, Thank you for your kind words regarding your positive car buying experience, and interaction with your sales representative, Dorian. At Matt Slap Subaru, we work hard to “Go the Extra Mile” with every customer interaction; and it feels great when our customers notice. We’re grateful for your patronage and look forward to continuing to meet your future automotive needs. :) We will be sure to share your note with both Dorian, and our management team. Thank you again for taking the time to let us know what a great experience buy a Subaru turned out to be for you!

  • By mattslapsubaru
  • on 11/07/2013
  • 11:40:15 AM PST
  • (dealer response)
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