Hoffman Toyota Scion Service Reviews
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Hoffman Toyota Service Reviews

  • 36 Albany Tpke
  • West Simsbury, CT 06092 (map)
  • (888) 690-7409
  • Chat with Dealer
  • Awarded in 2015, 2016

Service Reviews

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Service Rating 2007 Camry XLE 3.5 ltr By JoeOstrower on 12/04/16 06:56:56 PM PST
Recommend this dealer? Yes

Vehicle suddenly lost power and was running very rough. Check engine and VSC lights came on and I took the car overy to Mike Fitzgerald who was very helpful. Mike booked an appointment for the techs to check out the situation. They found a fouled spark plug caused the ignition coil for the cylinder...
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Service Rating Excellent Experience! By Shayna13 on 09/10/16 02:31:19 AM PDT
Recommend this dealer? Yes

It was my first time at Hoffman Toyota, as I have had recent terrible experiences with my dealership of 7 years. I made my appointment online and received a confirmation email as well as a reminder for my visit. I was greeted by Mike who was a familiar face from my previous dealership. Service was t...
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Dealer Response

Hello Shayna13, Thank you for choosing Hoffman Toyota for your vehicle service needs. We are happy to hear that you enjoyed our amenities and that Mike and the team provided you with timely and informed service. We value you as our customer and are dedicated t... Read more

All Comments (2)
Service Rating Finally....a dealership that delivers what they promise! By Dan2552 on 04/30/16 04:27:00 PM PDT
Recommend this dealer? Yes

As you may have deduced from the title, I've had a recent string of bad luck with a few service departments. I've owned plenty of both new and used vehicles over the years and up until recently had pretty good luck with repairs and service. Well, on the recommendation of a friend, I decided to bri...
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Service Rating Very friendly but poor service experience By evab1 on 03/04/15 04:02:42 PM PST
Recommend this dealer? No

Scheduled routine 35,000 mile service online, and 1) Was told they didn't have my paperwork when I arrived. Since this has occurred before, I showed the rep the print-out from their own reservation system....Turns out, this seems to be a known problem... Note to Hoffman: FIX it, or simply proacti...
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Dealer Response

Hello Eva B. - We sincerely apologize that you have had a less than satisfactory experience during your recent visit to Hoffman Toyota. We are committed to providing exceptional service at every visit and when there is a situation presented which does not meet... Read more

All Comments (1)
Service Rating Love the semi-annual services! By oildrop4 on 12/07/14 05:17:32 AM PST
Recommend this dealer? Yes

Only complaint was that the service dep't was running behind, so I ended up waiting over 2 hours for my 10,000 mile service... otherwise everything was fine.
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