Skip to main content

Suburban Subaru


14 Hartford Tpke, Vernon, CT 06066 (map)
Today 9:00 AM - 6:00 PM
Sales Rating

Be the first to write a review.

Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1.5 out of 5 starssales Rating
Worst Service Ever!
Written by moe10189 on 08/14/2008
To make a long story short this was one of the worst expericenes I have ever been through. I'm a college student looking for a car, so i decided to go to suburban for this kia optima that i saw online. So i go there with my parents, and to start the salesman was polite and smiling. Making bad jokes and asking us if we want coffee. (ugh). So we take the car for a ride i like it and we make a offer, we offer 6,000 on a 6,887 dollar car. The guy trys to pull out the kelly blue book value of a 2003 kia optima with the value of almost 10,000 dollars. Now I know a thing or two about kelly blue book and I know the car has to be in perfect conditon to be worth that. This car had more than 2 dings in it, and had scuffs on the inside. So i knew and my parents knew it wasnt worth 10,000 dollars. So whatever. I like to car aside from all the scuffs and put a 100 dollar deposit down...to HOLD the car. Next day i tlk to my bank and they tell me the car isnt worth that and there only giving me a little over 5,000 or the car....I call them and let them know the situation and the salesman flip on me. He was rude, yelling, swearing...and insinuated that i was a liar. I gave the phone to my mother and he proceded to yell swear and tell us we signed a contract and have to purcase the car. I stated clearly in the contract that i had 5 days to decide if i wanted the car or not. He then hung up on my mother after she asked to speak to a manager. He told her tlk to who ever the HE** u want to talk to! My mother called the manager back and he was just as rude. They refused to return my deposit, and threatend to sue me. We had to get an attorney to force them to return my deposit. This all happened less than 24 hours of me visiting the dealership! I strongly DO NOT recomend anyone to go to this dealership! EVER!!! ride a bike before you buy a car from these guys! PLEASE!!!
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.