Hoffman Audi of New London
Customer Reviews of Hoffman Audi of New London
Simple, Fast and Easy!
byon 03/18/2024
My second Audi with Hofmann. They make it simple, fast and easy!
Simple, Fast and Easy!
byon 03/18/2024
My second Audi with Hofmann. They make it simple, fast and easy!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
This is why you buy an Audi
byon 02/09/2024
Hoffman Audi has always exceeded my expectations. I love my A6 and I love the service I get at Hoffman. Always honest and professional!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The management in service (Sean) needs to learn etiquette.
byon 01/12/2024
The only reason I give them 3 stars is because their mechanic was competitent. I called twice to make an appointment for my car, but nobody answered the phone. I then called sales and asked if the more was anyone in service to answer the phone (I was cordial). The sales person said she didn't know, went and checked, and came back and said I can now call them back, and that they should answer. I did so, and when Sean answered, he was irritated. I said to him that I needed to make an appointment. He was stumbling trying to figure out who he was speaking with (instead of just politely asking my name), and managed to get out a question (of who I was) but in a very impolite tone and asked if I had been there before. I told him my name, and that I had been there before, but for my wife's car, and that he would not find my name in his computer. When I said that, he was able to focus better. I put together the clues...the chattering of keys, his confusion and his attitude/tone indicated to me that he must have received a quick brow beating from the sales person and he was trying to figure out what the hell just happened to him and who did it. . My suspicions were affirmed when I showed up to drop off my car. I walked in, not knowing anyone there, and spoke to the first person behind the desk. When Sean heard my name his attention immediately turned to me. His tone changed as did his demeanor. He actually said to me "I gotchu...you're mine". His voiced trailed off as he said the word mine. Immediately I realized that I was dealing with somebody who came from more humble beginnings than I did (blue collar family in my case), learned how to put some polish on, but hasn't quite caught onto the subtleties and intricacies of more counteanced society. I was immediately a little un-nerved by this behavior, and tried to maintain a poker face. He may have read my reaction, or lack thereof, and realized that he needed to "can" his behavior. I was cordial, if not polite and was advertent about how much direct eye contact I gave him. It was a subtle clue that he didn't pick up on, which bolsters my earlier claim. When my car was diagnosed, I called him. He told me the cost and I replied that I would think on it shortly and give him an answer within the hour. I called him back less than ten minutes later, asked for clarification on something, and then asked how much the total was. He replied in a very blase tone with the same number he had just given me 10 minutes before. The number seemed low, and it was. The problem was that he didn't give me the total, he gave me the cost for that part of the work theybwere going to do. This issue manifested when I came to pick up the car. I was looking at the bill, and not only was it several hundred more (which again wasn't a complete shock...I thought it seemed low, over the phone) but all the work was lumped together into one sum instead of being in line-item form where I could read it and get a clue for what I was missing (some people prefer their bills that way I'm sure, and of course I don't fault them for their inability to read my mind). Sean could see that I was contemplating and trying to put together what I was missing insofar as the cost. He started to get defensive and wouldn't listen as I attempted to explain the where/how/why I had misunderstood. The cost of the bill was accurate and correct, but, because of an earlier dispute, one regarding their hourly labor rate ($149/hr. vs. $194/hr. It could have been that I remembered wrong, or that he said $149 by mistake...either would be a very understandable mistake, we're both human...he handled this poorly as well by stating at the time that their labor rate had been the same at $194 for two years. I didn't get confrontational, was calm, civil, and maintained my cordial demeanor with him at the time this occurred. His behavior and demeanor on this minor issue showed a lack of etiquette in my view), he once again became defensive of the cost and his communication thereof. I replied that the cost was fine, and indicated that wasnt my issue. I remained civil (cordulity had been dispensed by this point) and twice again tried to explain what I had put together in the preceding moments as to where the misunderstanding had occurred and twice more was rebuffed. It started to escalate at this point, but I stayed calm, as did he, and anything really nasty was avoided, but not before he initiated the exchange of barbs with me. I asked him who the manager was at that point, to which he replied 'I **am** the manager'. I could tell by his tone and demeanor that being the manager really did something for his ego, and being able to say that in this situation, even more apropos to that point. I didn't waste an instant and immediately asked who HIS manager was, he paused and demurred for just an instant, paused very briefly again, then replied that he would have his manager call me in the morning. I paid, was very polite to him at the end, he reciprocated. I would be remiss if I didn't mention a few other things. I waited until half way through the day after I was told when my car would be finished before I called to find out if my car was done. When Steven answered, he checked the computer to see the status, and then, in a tone of voice that indicated deep dissatisfaction, deprecatory, as if he may have just read something disparaging [about me], perhaps an aspersions, he said " oh...I ssseee". He then went to find out if my car was done, it was. He was jaunty when he came back on the phone with me, as if he remembered his requisite 'customer personality'. These were more clues to me that things were likely to be at least somewhat contentious when I showed up. All of this because somebody's ego got hurt when I called sales and asked if there was anyone who could answer the phone in service, to help me.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
persistence pays
byon 09/30/2023
persisted to identify and remedy problem
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 08/16/2023
They should know that they will be greeted by an enthusiastic service person, anxious to help you with a warm welcome.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2014 A4 Purchase off Lease
byon 08/08/2017
Courteous staff. Not pushy. Fair and reasonable. Provided very competitive financing rate.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Rock Star treatment
byon 05/18/2017
They treat you like a rock star but not from an awful rock group like Wings but an awesome rock group like Led Zeppelin. If you want to find out how Robert Plant is probably treated when he brings his car in for service please visit Hoffman Audi. They even let you have a soda, coffee or hot chocolate for the road. Helpful hint: groupies not included.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Dealership, lifetime customer
byon 08/31/2015
I purchased a used Audi A6 from Hoffman Audi of New London a year and a half ago. I had also purchased an extended warranty. When I ran into a repair problem recently, there was a grey spot and the warranty did not cover the repair. Upon hearing of this, Mr. Hoffman stepped up and paid for the repairs. I have never had such an amazing experience with a car dealership. This is the second time such a thing happened and the second time that Hoffman stood by their car. I have purchased many cars from many dealers and have never enjoyed the experience, until NOW.I would recommend Hoffman to my best friend or family member, I am that impressed with them. Thanks to Mr Hoffman and all the guys at Hoffman Audi for rising above the rest and truly taking care of their customers.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Delivered the vehicle I wanted
byon 01/03/2015
They were able to find the exact car with all the options that I wanted after a couple of tries. I do find it a little hard to believe that a company like Audi doesn't have a thorough/state of the art inventory system where a car en route on a container ship has either been ordered for a new owner and is "sold" or of it's just for dealership stock. After hearing "we found your car, or we found your exact car, but it has a couple additional options" I was excited only to find out a couple days later "It's already been sold, we'll keep looking though" ; communication along the way could have been better. The original sales manager handed me off to another associate about 3/4 of the way through the process, which is fine, but he never bothered to tell me he was nor touch base with me ever again (nor respond well/promptly to emails) I liked both sales people, but would have preferred to stick with the original one as we had talked more extensively about the options and pricing and such. (This may be common in the new car sales world, but as a first time "new" car buyer I would have appreciated a bit more focus). Delivery was delayed by about a week as there was a problem with one of the tpm's while putting on winter tires I had ordered separately. I had planned on picking up on a Saturday, but was informed of this last minute late Friday afternoon (I live 135 miles away), again better communication would have been appreciated (I'm not sure why there aren't tpm's on hand as I've been told its common to damage occasionally while changing out tires and their other flagship dealership is just about 40miles from New London where it seems like one could have been transferred/transported quicker maybe?) and due to the holidays picked it up a week later. Upon arrival there was confusion as to whether or not they agreed to throw in the all weather mats (original sales guy knew this was important to me and it should have just been already done). Got them (all weather mats) in the end, but didn't like having to go over everything again at the time of the final transaction and just thought everything was going to be lined up and I'd be in and out, not there for 2+ hours. .... The sales associate that took me through the final leg of the deal was very helpful and was thorough with going through the vehicle and all options and features on the car. He was very knowledgeable and patient with some of the dumb questions I realized I was asking. The finance manager was good and knowledgeable too and I ended up buying extended warranty coverage after talking to him. <br>...Overall, my experience was good, but felt it could have been better along the way...they did give me what I felt was a more than fair value for my trade in and I did get an additional rebate for loyalty (traded in my 2006 A4 3.2) I realize after rereading my review that it comes across as a bit negative, but overall that was not the case. I'd certainly refer friends to them and already have, I just hope if they read this that they'll better communicate with him if he indeed gets a new car from them. The Hoffman staff are all nice people.<br>...Overall, my experience was good, but felt it could have been better along the way...they did give me what I felt was a more than fair value for my trade in and I did get an additional rebate for loyalty (traded in my 2006 A4 3.2) I realize after rereading my review that it comes across as a bit negative, but overall that was not the case. I'd certainly refer friends to them and already have, I just hope if they read this that they'll better communicate with him if he indeed gets a new car from them. The Hoffman staff are all nice people.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thorough!
byon 12/20/2014
TJ and his staff at Hoffman were exceptionally thorough when diagnosing my Q5's problem. He kept in contact to update us and they fixed the problem and went the extra mile. Thank you-Kristin Pezzolesi
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Sales
byon 12/02/2014
Ken was outstanding. Simple and to the point. No hard sell just facts. Made the transaction easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
AAA=Awesome Audi A3
byon 11/11/2014
Our Audi Brand Specialist was Robert Duncan and it was a pleasure working with him. He was extremely knowledgeable with the specs of the Audis we were comparing each time we stopped in to the dealership. We're very happy he suggested we custom order our car being that we weren't in any particular hurry. On delivery day Bob Cope, the Sales and Business Manager, was very thorough going over the finance and warranty paperwork and Chris Zaino, a Audi Brand Specialist, was just as thorough acquainting us with all the buttons and doodads of our new pretty Scuba Blue A3 rocket! Robert, Bob and Chris are friendly, personable and more then happy to make sure we were completely satisfied with our purchase. We're so satisfied, this is our second Audi purchased at Hoffman Audi of New London! The Parts and Service departments are always a friendly professional bunch too!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Wonderful Experience - George & Cheryl Scott
byon 11/04/2014
our experience was a pleasant one. We had been to many dealership before coming to Audi in New London and had the best service and met with knowledgeable staff Pete and Bob. We will definitely be repeat customers.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Exceeded Expectations
byon 10/23/2014
Recently moved to the area and was time for scheduled service on my Q5. I had been with my previous Audi dealer for over 10 years and liked their service. Always felt like a valued customer. I am very happy to say Mark and Hoffman Audi Exceeded my expectations. I have found a new Audi home. Thanks Mark for making my day and making me feel welcome. Job well done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Audi 45,000 mile service visit
byon 08/16/2014
Dealers service associate was very friendly and curtious. Overall a very good experience!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Purchase
byon 07/02/2014
Chris was very helpful and thorough as was Bob. The car was waiting inside the showroom, washed, polished and looking beautiful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Experience!
byon 05/31/2014
Pete, Joe and Bob are all rockstars in our book! We had an amazing experience while shopping for our new S5. They took their time...on Memorial Day...to make sure all of our questions were answered and that we had everything we were looking for. The service was great! When we went to pick it up, it was washed, polished, and sitting inside the showroom to stay clean. Nice job guys! Thank you for a great experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A3 purchase
byon 05/24/2014
Everyone was helpful and great to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Happy
byon 05/14/2014
Very satisfied as usual!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wonderful Experience with Class Act Professionals
byon 05/07/2014
I have been an Audi owner for the past 15 years. I was in the market for a Q5 either used with low miles or new. I've been stalking the internet for Q5's all over CT and found one at Hoffman Audi of New London. I made an appointment to come in and test drive one and that same day I drove home with a beautiful shiny new Q5. Both Bob and Ken were wonderful to work with, super knowledgeable and and very patient. I did not feel any pressure and was so impressed with everyone and the dealership. It was a great experience and I would recommend Hoffman to anyone that is in a market for an Audi. I will be a customer for life.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Hoffman stands behind there servie
byon 04/26/2014
Hoffman took care of a problem which became apparent after initial service for timing belt change. There were no questions asked and Hoffman delivered on their service guarantee.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments