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I should never have gone there

Written by bhorka on 03/21/09 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

My story started 2 years ago. I purchased a used 2002 Altima SE from Middletown Nissan in CT. It was a Certified Pre Owned car with few miles on it and the Carfax came back clean. This was my first time buying a car, and the salesman who sold it to me was Dan Hoyt. Dan said all their cars go through a rigorous used car inspection and their mechanics check it from top to bottom. I took his word for it. Bad mistake. After purchasing the car, we brought it to our trusted mechanic. The car had been in a bad accident and the repair was just patchwork. The sub-frame was scratched, the clear coat was peeling, filler tube was out of place, the radiator support, fuel filler, floor rail and tire well were damaged, the paint was oversprayed, the driver's door and hood did not align properly, and there was more to come... Now, 2 years later, the paint above the gas cap started to buckle and crack in about an 8 inch area. I brought the car to many auto shops to get an estimate on the damage (about $1000) and most of the shops were horrified the car was fixed in such a manner. Too much body filler was used which caused the cracking. I traded the car into another dealership, and they sad they would not tarnish their reputation by putting the car on their lot. That alone says a lot about Middletown Nissan. They did not tell me a word of this before I purchased the car. Buyers beware.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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If the Carfax came back clean, how would a salesman know if there was prior damage? They are not responsible for reconditioning a vehicle, only selling them. Did you ever contact the dealership with your concerns over the "previous damages" that all these other shops claimed to have found? A salesperson has to go with the information that is provided to them, if someone else in the process was aware of any prior work that does not mean that they inform the saleman of this. If a vehicle looks good, runs good and has documentation that supports a clean history why would they question it? I've been selling vehicles at Middletown Nissan for over 12 years with over 3500 customers and have NEVER watched the company I work for turn their back on a serious issue that deals with a customer. If you had legitimate concerns maybe you should have contacted Middletown Nissan instead of going this route. I don't think is going to assist you with any issues you have, where as the dealer I represent most likely would have.

  • By nissanman1974
  • on 12/05/2010
  • 11:14:35 PM PST