New Country MINI Car Dealership Hartford Connecticut | Edmunds
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New Country MINI Sales Reviews

  • 236 Reverend Moody Overpass
  • Hartford, CT 06120 (map)
  • Chat with Dealer
Sales Rating:

Arrogant Staffing

Written by eurodude on 03/01/11 07:46:07 PM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No, Poor experience with dealer personnel

The other day I went to test drive a vehicle that had taken weeks to become available. Upon entering the dealership there was nobody around to help. I located the manager who asked me "to wait a minute" so he could finish some paperwork. It was the most sterile environment I'd ever experienced - having test driven 5 cars in the last few weeks that says something. The sales associate was actually worse! He could not have been less interested in helping me. Who trains these people on customer service? No friendly smile. No questions of interest in getting to know you - the CUSTOMER! They made no compelling reasons to even buy a car from them versus another Mini dealer when I asked. The only item they could list was "we have a good service department". He was so arrogant and totally unfriendly that I would willingly spend $1,000 more at another Mini dealer just if they sincerely said "hello". Bad vibe here! Stay away!

Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 day While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? Not applicable

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