BUYER BEWARE!Written by yanming on 10/08/11 04:55:38 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes
At first, this dealer was pleasant and we settled on a good out the door price but this was a tactic to gain my trust. Once I went into the finance department they sneaked in GAP coverage and increased the promised price. Of course, since they were skillful in winning my trust, they were able to rush me through the paperwork, focusing on the monthly price, and I did not realize the total out the door price had increased by about $1000. Once I reviewed the paperwork, and realized I had been deceived, I returned to the dealer as soon as possible but they justified their unethical behavior by pointing out my signature on the purchase order. Naturally this made me upset, but their customer service strategy was to point out my signature several times, never acknowledging their unethical behavior, and instead, telling me directly that I was wrong, the sales lady named Mary unprofessionally and incorrectly started accusing me of having marital problems, and eventually they asked me to leave with the threat of the police when they concluded that I would not be satisfied with their explanation. So to summarize, BUYER BEWARE! This dealer might gain trust up front, only to rip people off during the financing and they will only threat to call the police when confronted about their behavior. The sales person is Mary, the sales manager is Justin and the financial representative is Tim.