Hoffman Lexus Service Reviews
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Hoffman Lexus Service Reviews

  • 750 Connecticut Blvd
  • East Hartford, CT 06108 (map)
  • (877) 520-4721
  • Chat with Dealer
  • Awarded in 2014, 2015, 2016

Service Reviews

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Service Rating Monica is THE BEST!!!! By leslie38 on 07/31/16 09:53:36 PM UTC
Recommend this dealer? Yes

brought 2 cars into Hoffman for servicing this past week. Monica handled both transactions. She is so warm, professional, thorough and totally excels at her job. It is because of the superior service that we get from reps like Monica, Bob and Mickey that we continue to not only have our cars ser...
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Service Rating Best of The Best By lz4004 on 06/26/15 07:30:01 PM UTC
Recommend this dealer? Yes

Service was quick in and out. Loaner already to go.Completed on time with a clean car.
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Dealer Response

Hi lz4004, Thank you for choosing Hoffman Lexus for your vehicles service needs. Our Lexus team is always happy to ensure your vehicle is running efficiently so that you can get back on the road quickly. We appreciate you and look forward to seeing you again s... Read more

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Service Rating service review By daveh16 on 12/28/14 05:24:06 PM UTC
Recommend this dealer? Yes

Service was excellent. Do not appreciate the multiple follow up phone calls though!
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Dealer Response

Hi daveh16, Thank you for choosing Hoffman Lexus to keep your vehicle in top condition! I will be happy to arrange to have the follow up customer satisfaction calls stopped but will need for you to contact me at your convenience so I have correct information. ... Read more

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Service Rating 5 Stars By Diver46 on 12/19/14 08:51:12 PM UTC
Recommend this dealer? Yes

Excellent customer service from the time I dropped the car off to the time I picked it back up. Whatever you are doing keep it up.
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Service Rating By crusader70 on 11/13/14 06:23:08 PM UTC
Recommend this dealer? Yes

I had to wait for 15 minutes after arriving for my scheduled appointment before a service representative came over to me. This may have been due to the fact that I didn't realize I made my appointment on Veterans' Day. After leaving my vehicle off at 7:30 am, I did not receive a status call on my...
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Dealer Response

Hello crusader70, We sincerely apologize for the extended wait time during your visit over the Veterans Day holiday. It is always our expectation to provide outstanding service and attention to each and every customer. We value our customers and your time so e... Read more

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