Ingersoll Auto of Danbury
Customer Reviews of Ingersoll Auto of Danbury
upselling
byon 02/11/2024
This was my 2nd visit for the shift to park issue, new parts are working so far. Rep tried to upsell several items. B@G fuel injection system cleaning sounded interesting but I was unclear on what price the rep said. It sounded like she said $49.95. I asked her how much it cost and she said $49.95. When it came time to pay it was $249.95 Next time I will ask to see the total in writing before I sign
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
BEWARE STAY AWAY AT ALL COSTS!!!
byon 10/31/2018
I made a good deal for a slightly used chevy LT 2500hd truck gave them my card and left a deposit over the phone. When I called the following Monday arranged to papers they apologized said they sold my vehicle. Also said they would find something similar at same price, the manager said he would call me asap. They offered me a no option truck for $3000 more without the plow & sander that was how they thought they were taking care of me. They do not keep their word i was the victim of a classic bait and switch in 2017! Called multiple times and never have they attempted to keep their word on the deal we made. Would take them to court but its not worth my time so just letting everyone who may deal with Ingersoll of Danbury they are old school used car scammers!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Knew exactly what I wanted
byon 08/14/2017
Stephen at Ingersoll was an excellent salesperson. He made sure I test drove all of the various options but really knew what I was looking for. He was able to suggest a car that is a real joy and fits my budget.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
5 Star Review for 5 Star Dealership!
byon 11/01/2016
I have already begun spreading the word about what a great experience I had at Ingersoll! Bob Laber was wonderful - I loved that I had the time to review my options and didn't not feel pushed or rushed. They gave me a fair value on my trade, and Pete in Finance walked me through all the paperwork. The staff was incredibly courteous, the facility immaculate and they honestly seemed to care about their clients!! Will definitely highly recommend!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exclellent customer service!
byon 07/28/2016
The internet sales person, salesman and manager followed up and were very responsive from the beginning right through the to the end of the sale. I had a quick repair issue that they resolve a few days after the
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
UNPARALLELED SERVICE DEPT.
byon 06/14/2016
From the moment I arrived I was warmly greeted and immediately taken care of. Mike is wonderful. He explained what was going to be done. And even noted there was a new recall on my vehicle that had just come out the day before my visit. My daughter and I waited in the lounge area and had a delicious cup of coffee. Mike came and got us when we were done. Explained the recall was not necessary because we had the right trailer hitch installed. And we were on our way! I drive almost 2 hours from Kingston, NY for my 2015 Chevrolet Colorado to be serviced. Even if it's only an oil change. I feel valued and appreciated by the Service Dept. I wouldn't go anywhere else!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
They Went Over and Above Anything I Could have Expected!
byon 05/27/2016
I've bought a lot of vehicles in my day (36 yrs driving) and have had a lot of experience with dealerships. This was, by far, the best experience I've ever had or even heard about. Not only will I recommend this dealership to everyone I know, I will also hold Ingersoll up as the standard to any other dealership I hear of that friends and family encounter. They've over-delivered on customer service, customer understanding, product knowledge, and kindness.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience. We keep coming back.
byon 05/05/2016
Dealership is enthused...assertive in making concessions...and hoping to get things done. We are pleased with them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A pleasent car buying experience
byon 04/25/2016
Pat was warm and welcoming. He let me explain what I was looking for and never made me feel pushed to one car or another. He let me test drive a couple of cars and ultimately guided me to the car I purchased. I enjoyed my time with him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Very friendly salespeople
byon 04/05/2016
Our salesman, Steve Hood, was great with us and very patient. He explained everything and never made us feel pressured or uncomfortable. I plan to come to him to buy my next car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service quality
byon 03/29/2016
Technicians and staff as a whole are always attentative and seek to resolve issues. Very professional individuals.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Perfect Buying Experience
byon 12/15/2015
I have a few reasons for recommending Ingersoll without reservation in the future... 1. You're open Sunday, the only day I could go out and look for a car. 2. Upon arriving at your dealership, my husband and I were so impressed at how large a selection you carry and how clean your showroom and waiting room was. 3. The most important... Excellent Sales Person!!! Our sales person Monte was top notch. I must say it was quite refreshing to deal with someone you can joke around with and at the same time stay level headed. My husband and I felt like we were with family and not just another sales person trying to push you to buy something as supposed to showing you what you might be interested in. Kudos to Ingersoll!!! 4. Monte called me after the sale was already done just to thank me and find out how things are with my new car, BRAVO! 5. When I had a question and emailed Monte, he responded right away! So happy that he has my back covered even after the sale... PLUS, Location, you're close to our home in Ridgefield! how cool!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Dear Me
byon 12/14/2015
Despite the disappointing information that I not only need to return for a different, more expensive part, I was treated with respect and I fully understood the need to go to Plan B. I left smiling.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Recent Visit
byon 12/11/2015
They had me in and out of there in no time. Was very pleased with the waiting area and all the amenities provided while we waited.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing experience
byon 12/08/2015
I had the most amazing experience at Ingersoll! Everyone was so helpful and curtious, especially Monte. It's always stressful or intimidating when purchasing a vehicle, however, my experience with Monte and the whole staff was wonderful! I will absolutely recommend Ingersoll Auto for any freinds , family or neighbors looking to purchase a car/truck!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
The way car buying should be.....
byon 12/04/2015
My wife and I would like to thank John Gallagher for the time that he spent with us delivering, demonstrating and explaining all of the features of our new Cadillac SRX. He was very knowledgeable and deliberate in going over every feature of our new car. We would also like to thank Tom Oliveri for the time that he spent with us and all of his help. And finally a special Thank You to Todd Ingersoll for running a first class dealership. Gene and Sharon Vetrano
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 12/01/2015
Great and helpful service - our experience is that the staff is very capable and has always put us (as the customer) first.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service!
byon 11/30/2015
They exceeded my expectations...AGAIN. ( Disclaimer, I am NOT related to anyone at the dealership) Very attentive, extremely service oriented and I feel llike part of a family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing Service!!!
byon 11/09/2015
I have never experienced the service I received at Ingersol Danbury before... It was perfection! We bought our Chevy Equinox there and everyone in sales was knowledgeable, patient, friendly and extremely helpful. After purchasing our SUV we noticed a few minor details that needed work on and it was taken care of right away. All of our needs were met and more and we even got a token for a free car wash! The sales, finance, and service department are the best I've seen and would highly recommend Ingersol Danbury to anyone I know! Thank you for a great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Excellant service
byon 10/21/2015
very professional and not pushy at all. Did their absolute best to get me qualified. My salesman Brian Kurth explained everything about the car's functions thoroughly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Excellent Dealership and Service experience
byon 10/19/2015
Nate was really helpful, professional and informative. I was very happy that he was letting me know on the progress by sending me text messages. Overall my car stayed in service only for 6-7 hours. They manage to cover all open items very quickly. I recommend Ingersoll auto Service to everyone.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
1 Comments