Longmont Ford Car Dealership Longmont Colorado | Edmunds
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Longmont Ford Sales Reviews

  • 235 Alpine St
  • Longmont, CO 80501 (map)
  • Chat with Dealer
Sales Rating:

incompetant General Sales Mang. Bad Customer Service

Written by icon27 on 06/08/10 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes, Poor experience with dealer personnel

Company: Longmont Ford General Sales Manager: Brent Robbins Phone: [violative content deleted] I purchased a 2002 Nissan Maxima May 15 2010 from Longmont Ford. On May 19 the check engine light came on 2 days after I took it to emissions. I took it to my local mechanic and he pulled the codes and it was an O2 sensor/catalytic converter code. I had it reset and it returned on May 20. The light only comes on when you hit 70MPH or higher. I returned to the dealer May 20 and spoke with the young lady who sold me the car and she went to her manager and they refused to do anything because I didn't purchase the $1800 extended warranty. They would not even come out to look at the car to verify that the check engine light was on. I have not repaired the problem because I just bought a car and cannot afford to spend anymore. June 5 2010, I open the hood to replace the air filter and come to see that the radiator has sprayed anti-freeze all over the engine bay and the over flow container has no coolant in it. I wanted to make sure that it wasn't a faulty radiator cap, so I bought a new cap and replaced it. Today, June 8, 24 days after paying $7700 dollars for this car, I open the hood and the engine bay is once again covered in burned anti-freeze. I immediately returned to the dealer and went directly to the General Sales Manager Brent Robbins ( [violative content deleted] ) and the first thing he said after hearing my complaint was "I hope you bought a warranty" with that arrogant car sales man attitude. I did not appreciate the response that I received and the treatment by the manager. Brent Robbins would not come to see the engine compartment to verify that there is a major leak. Mr. Robbins even refused to give me his business card so I could get his name. I was very surprised that they have the Tom Martino Trouble shooter stickers plastered all over their dealership, so I thought they would be familiar with giving quality customer service and care about the product that they are selling. I went to their dealership on part because they are Tom Martino recommended and I expected to buy a car that would last me more than 30 days. I am extremely un-happy with Longmont Ford and expect more from a business of their caliber.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Not available

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