Customer Reviews of Phil Long Honda
Great Experience especially given we were from out of state!!
byon 05/30/2022
We stopped in on a whim while on vacation to see if there was a Passport we could look at in person. Not only did they have one they were willing to sell it to us unlike another dealership that we tried stopping at. Very helpful and informative and made the whole experience painless!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service beyond expectations
byon 06/28/2023
The service department is always very professional and do the work on my vehicle in a timely manner. I appreciate Jill’s communication with me as my vehicle is being serviced and the video from the technician.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wonderful sales person bad trade in
byon 08/29/2022
Evan is wonderful. Soft spoken not aggressive so the experience with him was great. I didn’t get the best trade in value and think they could have done better by me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience especially given we were from out of state!!
byon 05/30/2022
We stopped in on a whim while on vacation to see if there was a Passport we could look at in person. Not only did they have one they were willing to sell it to us unlike another dealership that we tried stopping at. Very helpful and informative and made the whole experience painless!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 12/31/2021
Jill was great and communicated with me throughout my experience. Definitely the best one I’ve had.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Continue to have issues here.
byon 06/24/2021
Service tech dripped some kind of fluid down the inside driver's door. I find it interesting that my power steering pump leak was pointed out to me at the "failure" stage and not earlier. It would be good to get this information while still there to see if I could also have this failure addressed while my vehicle is with the shop. Not afterwards when leaving. Since my truck was in numerous times in April-May, you would have thought this leak was present then and seen.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Steve Hensley efficient and no pressure sales
byon 04/06/2021
We really appreciated Steve's laid back no pressure sales. With flexibility in scheduling test drive appointment, we were able to drive the cars we were interested in without him tagging along. Our decision was easy and Steve was efficient with the paperwork then delivered the car to our home 50 miles away where we signed the papers.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Richard Stewart
byon 01/29/2021
Every time I take my car in for service Jill one of the service writers is always very helpful and accommodating and all the work that she has said it's going to be done has been taken care of Phil long do a great job and I will only be taking my 2005 Acura MDX with 225,000 miles on it back to them for service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change/Tire rotation
byon 01/12/2021
Kind and friendly and knowledgeable. Jill is always great when I’ve had my car serviced.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Like butter
byon 12/30/2019
Logan, Russ, and Don were super helpful and went to great lengths to make certain I received the vehicle I wanted at a lease price I could afford. They allowed me to test a HRV for 3 days prior to my making the decision, which helped to cinch the deal for me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best service in Glenwood
byon 11/27/2019
The service department at Phil Long Honda is outstanding! Jill, Alex and Teri always go above and beyond, I will not take my car anywhere else.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Phil Long Honda, Glenwood Springs, CO
byon 10/01/2019
Excellent service personnel who know you, and your vehicle. They go the "extra mile" to make sure that you are satisfied with your service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Phil Long Honda
byon 05/08/2019
Car ready on time
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New Accord purchase
byon 05/04/2019
Excellent experience, knowledgeable staff, great product line
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
The best in Glenwood
byon 03/18/2019
Alex and Jill went above and beyond to accommodate my schedule and make sure my vehicle was properly serviced. I drive a Subaru, but Phil Long Honda is the only place I trust to work on my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bad experience except for Tia the sales rep
byon 02/21/2019
Phil long honda sold me a lemon. They will not admit to the problem or document it. I have an oil dilution problem and many computer errors. I took my car to them 4 times for same problem with no car for 50 days. I paid for a brand new car with cash and they will not give me accurate service records. DO NOT BUY A CAR HERE. THIS DEALER SHIP WELL TAKE YOUR MONEY AND RUN
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
People that care!
byon 01/17/2019
The Phil Long staff are amazing, Alex, Jill, & Teri always go above and beyond.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change and repairs
byon 12/27/2018
I’m not very impressed with the Honda service department. They are not pleasant to deal with. They do t know what’s going on when I go in. They tell me one thing and don’t follow through. I wait for my car all day from 9-4:30. I don’t hear from them, they never call me to tell me my car is done and finally I call at 4:30 and ask if my car is done and they mock me by saying,” uhhh yeah your cars done. “ The two desk people are not nice to deal with.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
owner
byon 12/14/2018
My service appointment was right on time and greeted very friendly by your service rep.. I had great communications with him. It's always nice to receive my car back from your service department with a wash job. Thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change / multipoint inspection
byon 12/11/2018
The service department is always pleasant, punctual, and informative. I always have a great experience with the staff wether it’s with the front desk, parts department, or mechanics. Owning both a Honda and a Toyota, I take both vehicles to them and always will.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
HRV purchase
byon 12/07/2018
The purchasing experience was generally positive with an enthusiastic and helpful sales person and finance department. However, the traveling sales manager Joe kept aggressively hitting on the sales person which was incredibly uncomfortable, he also made a deal on an accessory for my HRV which requires an aftermarket part. Getting that installed had been a huge head ache having to call the dealership a dozen times only one return call over a two week period. And I'm still waiting. They're incredibly hard to communicate with except in person.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Business owner
byon 11/03/2018
Jill at the service desk is one of the primary reasons I’ll akways take my vehicle to this dealership. She has always provided 5 star service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Our customers are our family. We aim for the highest level of satisfaction and customer service.
Our friendly and knowledgeable staff are eager to make this a fun, easy, and personal experience.
It's not every day you buy a car! It is a very special occasion!
1 Comments