Service Reviews - 154432

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Dealer Service Reviews

Service Rating: Updated! (Previously 0.0 Star Rating)


Written by onlinereview on 11/03/09 12:00:00 AM PST Go back to Service reviews
Recommend this dealer? NoUpdated!

Took car in for oil change and they busted my radiator open. They did not ask to look at radiator, did not have any authorization, but went poking around, and busted my radiator wide open. Not only that, but they refused to pay a dime for it, and charged me $900 bucks. Beyond that, the work itself was totally subpar, as the radiator they replaced leaked within days. (!) And as if that was not enough, they failed to set the tire pressure to any spec whatsoever, they left some kind of bottle cap in my engine compartment, and failed to provide a sticker indicating when my next oil change was was. Skip Rickenbaugh, not worth it, even if FREE. They failed to properly diagnose other issues previously, they always overcharge, and their work has been subpar more than once.

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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I was a loyal RICKENBAUGH service customer taking my car in even for oil changes for many years. One service call required that they remove my dashboard. On my way home that evening, I hit a bump on the road and the ashtray popped out. I figured they made a mistake when they were re-installing the dashboard but no big deal. I would just have them fix the ashtray on my next visit. That was my mistake. The next month when I took the car in for regular service, the service rep was skeptical that I was telling the truth. They wanted $150 to replace the spring that holds the ashtray. I was incensed and asked to speak to the manager. The manager thought I was making the whole thing up and would not budge and that I should have reported it immediately. When I asked how long I could have waited to have him accept my word, he said one day. Their service warranty is worth one day. Instead I told him I would tell one person about my experience for every bump I hit. I'm proud to say that I've dissuaded four customers from continuing to use their service department and two customers from buying cars from them. And BTW, if you want the same dealership quality at significant discounts, check out Volvo Specialists. They're a couple of miles away on Santa Fe between Alameda and 6th Ave.

  • By ohhmm
  • on 12/06/2010
  • 04:17:52 AM PST