Phil Long Kia
Customer Reviews of Phil Long Kia
Awesome
byon 08/26/2023
John Parris in sales went above and beyond for me, helping to make the process painless. They have a great selection to choose from and I’m very happy with my new car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome
byon 08/26/2023
John Parris in sales went above and beyond for me, helping to make the process painless. They have a great selection to choose from and I’m very happy with my new car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
service
byon 08/25/2023
Travis did a great job keeping me up to date on everything
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Super Friendly
byon 07/12/2023
Quick fix for simple recall and then did thorough inspection with video summary.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Easiest time buying a new car ever!
byon 07/03/2023
I had great service when I bought my new Kia Seltos Phil Long Kia. My salesman, Andy, made sure I was aware of all the options and showed me how to use them on the test drive. My trade in value was fair even with some hail damage. I wait time was not too long at all, (we did not finance, but paid cash) so that helped as well. After the purchase, I had another personal "walk-through" and all my questions were answered!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
scheduled maintenance
byon 05/18/2023
visited a work friendly environment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Phil long Kia
byon 05/05/2023
Took way to long for update on car system software. And gave me a money making quote on things that are supposedly wrong with car. My wipers were just replaced yes they will squeeze on dry windshield. Brake fluid is low because brake pads are worn, but you don’t tip it off, Or it overflows when you replace pads.one filter did need replaced the other had a lot of life. 65.00 for shop fees is terribly high. We had our own truck shop for several year. I did like how you bring your vehicle in for one thing and you drum up 1000 other things. That are wrong.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Great job!
byon 04/27/2023
What I appreciate most about KIA's service department is that they not only complete the service that I made the appointment for, but they also do an overall check of the car to make sure all parts are in working order. In addition, they send me a video of the work they are completing and ask if I want to take care of any issues they may have found.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
KIA
byon 04/23/2023
I took my 2022 Kia Telluride to this dealership for 24,000-mile service, the same dealership that I purchased this vehicle from brand new in February 2022. I was told at my last oil change that I have a maintenance and service plan. I have no record of either of these plans, so I asked the service technician what the differences between the plans were and also what specifically do both plans cover. None of the service technicians could directly answer my questions. The service technician, Steve, told me to call Finance as he did not see a service agreement in my profile. I ended up paying $81.00 for an air filter and cabin filter (I was also told no military discount as the filters were already discounted). I was told a manager would contact me, but no one has. I have also called and left voicemails for the Service Manager and Finance team. Very poor customer service and follow up.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
New Management
byon 04/19/2023
Had a great experience here under the new management. The service manager, Greg, has plenty of experience, and I am looking forward to working with him.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Maintenance
byon 03/22/2023
Love taking my Kia and Jeep to the service area. They are always polite and professional. My favorite employee is Natalia. If you go you should go see her. She is always on point.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2020 Kia Telluride Service
byon 01/28/2023
My telly was a tad overdue for some services along with a few recalls that recently came out. I had some issues with what I thought was the starter or battery, and also needed an oil change, among a few other things as it just crossed the 87,000 mile range. Everything was exceptional from beginning to end. I was prepared to leave it there a few days, but got an estimate the same day and videos sent on the inspection and service. I do need a serpentine belt I approved on my estimate, but was not in stock at the time and not charged for this service. I also had a small tear on front plastic bumper plate due to some bad road work in the area, and was very surprised it had been repaired at no charge! I will definitely be coming back to this service department for maintenance on my vehicle as long as I own it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Friendly and helpful service department Pure Excellence!
byon 01/26/2023
The staff at Phil Long KIA are an amazing group!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Highly satisfied and excellent customer service
byon 01/23/2023
I received excellent customer service I believe his name was Kevin from start to finish. He explained everything in detail. He was patient and made sure I understood what I was paying for. As far as the work, excellent. My car is running excellent. Please note! I had taken my car to another dealer and they failed to fix it correctly. I decided not to go to that previous dealer and go to Phil Long. Thank you for taking care of my Sons car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car diagnosics
byon 01/23/2023
they did a fair job, it took 2 and a half hours, then they told me there was nothing they could find until engine warning light came on.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Snow disaster
byon 01/18/2023
My vehicle was damaged during a snow storm and Phil Long KIA was able to take my car and get it fixed up so quickly. Very happy to have them maintenance my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 01/17/2023
Great experience! Evan was very helpful and easy to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
sales staff
byon 01/09/2023
We had a great experience dealing with Dan in sales. This is the second car we have bought from Kia , and the experience and the car is why we came back.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall update
byon 07/18/2021
I took my car to Phil Long KIA for a recall update to my vehicle. I also had them complete an oil change, which I was planning on doing somewhere else because I had a coupon. The said they would price match my coupon so I had my oil change completed there. This made it very convenient as I only had to make the one stop. They also washed the outside of my vehicle before returning it to me. Very nice. My daughter wishes he dealership would do that for her when to takes her car for service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Dec
byon 12/11/2020
Service was well done and Jonathan was super friendly. My only concern is when the car gets older and an issue happens where I can’t drive the car until it is fixed.... I had to wait a full week just to get an appointment for my service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 11/24/2020
The service was outstanding! I made an appointment showed up they got it done within an hour and answered all my questions and concerns!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Kia sportage
byon 01/19/2020
Always courteous, friendly and timely
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments