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Sill-TerHar Motors does not understand "Service"....stay away....

Written by mtnmannmrk on 11/15/10 12:00:00 AM PST Go back to Service reviews
Recommend this dealer? No

I have purchased 5 new vehicles and a number of nearly new vehicles in the last couple of decades and have NEVER had worse "service" than I did with this dealership. Because of this experience, I will NEVER use this dealership again, and will certainly NEVER buy another Ford. My warranty was about up on my 2008 F350 4X4, so I called in and explained that I had several problems that I wanted to have taken care of before the warranty ran out in a week or so. They pulled up my truck on the computer, and asked when I would like to bring it in and I asked if late Friday would work, and they said it would. I didn't realize it at the time, but I had called for service on the last day of my warranty. With 9500 miles on a 3 year 36,000 mile warranty, and an explanation of what I was bringing my vehicle in for, they wouldn't cover the problem.... They argue that technically the problem has to be diagnosed on or before that day, so there is nothing they can or will do. They did however push for me to pay a diagnostic fee of $109.00 to which I had to threaten to call the troubleshooter to get them to remove. This is service??? It is obvious what my intent was!!! It is obvious what a company that prides itself for its service would do!!! It is obvious that I wasn't trying to take advantage, but just wanted to get a couple of things fixed before my warranty ran out!!! Yes, it is also obvious that I made a mistake in waiting until the last day, but I did think that I had a week or so left. I realize that Ford is a big company, but I would have expected more than a one sentance answer to a problem and emails that my wife and I were very passionate about. I am in service, and I know what I would have done and what I do every day. We are done with Ford and with Sill-TerHar Motors and will NEVER......

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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