Penske Audi West Covina Car Dealership West Covina California | Edmunds
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Penske Audi West Covina Sales Reviews

  • 2016 E Garvey Ave S
  • West Covina, CA 91791 (map)
  • Chat with Dealer
Sales Rating:

Unexcusable Communication

Written by trjn on 05/10/11 03:52:36 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No, Did not get pricing desired

I was excited to test drive a TT used model advertised on the internet. I e-mailed via dealership contact site to schedule a test drive. I was excited to have received a prompt reply. I was told the car would be ready and to was given the name of my point of contact once I arrived. Well, I arrived at the scheduled time and asked for the POC and was told he was busy. Thus, another salesman took over. I advised that I was there to test drive the TT I had viewed via internet and was told it was not available and they did not know which TT I was talking about. They quoted by saying that their internet department did not know about the dealership's inventory. Nevertheless, I test drove another used TT that was on the lot along with an A4 and even an R32 that was on the lot. I settled to negotiate a purchase price for the TT that I had test drove, but could not come to agreement. Interesting enough, during the negotiation, the salesperson I had test drove with had me negotiate with the salesperson I had originally been scheduled to meet, funny. During the negotiation I brought up the fact that I had been drawn in to the dealership to test drive a TT that was not even on their inventory and was told that they had had a TT that was giving them problems, even funnier. Shady business from these guys!

Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 8 hours While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? No

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