Mercedes-Benz of Walnut Creek

by martinsah on 03/28/2024

I leased a vehicle from this dealership. They were one week late on delivering the vehicle. Upon delivery there was a receipt for Burger King under the driver's seat. The miles were higher on the vehicle than it was stated in the contract. In addition, one of the cameras on the vehicle was not working which made certain features like lane assist, active distance, and cruise control malfunction.

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by Paul lab on 03/25/2024

Great job by Jose Maria, very good pricng aswell. bought a car that was shipped to me in Texas.

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by Error1202 on 03/23/2024

I used a lease broker, but every interaction with the dealership was easy, convenient, and professional.

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by Big Fan on 03/21/2024

Another in a long series of great experiences with MB of Walnut Creek. From the initial lease to the ongoing service to the recent lease buy out, the dealership's staff provided an ideal balance of professionalism and personal attention. The atmosphere is calm, and the interactions are aways smooth - clear expectations set and always far exceeded. I cannot compliment them highly enough.

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by Dr. Jag on 03/16/2024

Excellent service from the salesperson. I got more than I wanted in the electric SUV.

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by Shideh H on 03/14/2024

Jeniffer and Kevin went above and beyond our expectations. We spoke with Jeniffer before going to the dealership which was more than 1:30 hours from us and discussed the pricing. We arrived around 7pm and left around 11pm. They were very patient and friendly also been able to meet our desired car and pricing. This was my second time in this dealership. I loved my C300 and I am enjoying the new one. Thank you!

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by Roger PT on 07/27/2023

Jessica Walters and her team are very special. I feel at home coming to this dealership in Walnut Creek. They treat you extra special. You don't waste your time coming here because you come out happy with they way they treat everybody. Kudos to Jessica for assisting me again. I surely recommend this place. They really live up to their motto, "It's the best or nothing."

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by Greg H on 12/09/2021

I bought a used 2018 Ford Escape. It had a head liner that needed to be fixed. I pointed it out to the sales staff. They said if I bought it they would fix it. Once after purchase I makes several attempts to to schedule the repair. Finally I got a call back. The service department had it on two separate occasions. Both times failing to repair it. Then over the next two months and 13 phone calls with each a promise that a e mail was sent to the used car manager. I had no reply. After all but giving up I got a call yesterday from the GM. He wanted me to remove my yelp review if he was able to actually make the repair. I said I would not drive to his dealership for a third time. He had to pick it up. So he said he wound get in fixed in my town. I said ok. Today I got a text with a change in tone. He said I had to drive it to Walnut Creek. What [non-permissible content removed]. Stay away from these guys. Horrible people.

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by Lavelle Loggins on 06/26/2021

Now, I am paying for a car that is not legal to drive, I have paid for an smog check, have taken time off from work to get the car smogged and has this dealership reimbursed me for anything no, have I received an apology no. I have files a complaint with the DMV and the CA Attorney General's office, next week I will hire an attorney as I must retain legal counsel!

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by Bruceguthrie917 on 07/14/2020

This review is about my experience with buying a car online dealing with Bao Ngo. I'm retired and live 1800+ miles away. For 15 years I have enjoyed finding 2001-02 model W210 or E class. I saw a listing for my type of W210 with the perfect credentials of one owner and low miles! Bao contacted me and this started a great buying experience. He sent me 25+ pics and then FaceTime with me showing the car. Not being able to see the car in person he used technology and I felt as if I was there. It was incredible and I felt completely satisfied with the online purchase. Bao answers my calls and text providing excellent customer service. If you're looking for a great experience buying online I recommend Bao Ngo.

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by JG on 06/18/2020

I'm was hoping to rate 0 STAR. I saw an ad for 2017 QX60 and was interested to buy it. I wanted to see it first and test drive it. I got connected with Andrew Cortez where we discussed the visit and pricing. The car was listed at $22,981 but he quoted me OTD price of $28K. I asked why that high, and he said that the price is really $24,981 and not $22K, WTF??? I just wasted the whole morning looking at this car, and then they will suddenly tell me they are lying. Not a very good way to do business, specially in this current economic condition!!!!!

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by Mike94531 on 05/18/2019

One of the best car buying experiences we have ever had. No pressure and great service from every single employee we encountered.

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by WilmerA on 05/13/2019

The attentiveness to the customer is lost once the vehicle is checked-in for service. Delays in ordering/receiving parts, work-arounds, and manipulation …all to benefit the service department organization financially -while hoping customers won’t be too upset with the delays or notice the difference in the lower-quality of the repair. Hopefully my feedback will be used to ensure future customers at Mercedes Benz of Walnut Creek service department will have that “World Class Customer Experience” -that I never received.

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by StevenC on 04/18/2018

1). They Lie. I was told during the sales process that the dealership provided pick-up and delivery on service appointments. I found 2 weeks after purchase that was not true. 2). Inconsiderate. They had me leave with my new car without giving the car a detail. I pointed out that there were light white "blotches" all over the car and I wanted those removed before I took delivery. The salesperson, Kevin, promised that once the car was detailed the spots would vanish. He said the spots were "something they put on the cars to protect them from the elements..." I called to schedule a detail appointment (something that should have been done WHILE I waited to take delivery) and I was informed that they only "detailed" Mon - Thurs, they do not pick up and deliver, and I could drop off...." 3). The car. The monitor doesn't work, the auto-off headlights don't work, the touch unlock on the driver's door works sporadically. 4). Swarmly Finance Manager. the guy is a creep. After I completed my paperwork with him he was clearly upset that I didn't fall for his extended service agreement sales pitch. As I was leaving his office he said, "We're done here, but I just want to know why you would decline an offer that could potentially save you so much and save you (some or all I was unclear) on scheduled maintenance. After 3 Mercedes and 2 BMWs I have come to know that I don't owe him or anyone else an explanation. I made some remark and said if we're done I'll go. He was gross. I called Mercedes Benz USA and was told that in CA there is no "cooling off period" on a lease and that the car was leased "as is..." Yesterday I had the car detailed and no, the blotches did not disappear. In fact, the detailer found more. The car is covered with them. It is like the car has chicken pox. I am filing a complaint with the Consumer Protection Agency for California. My goal will be to be released from this lease.

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