Service Tuttle-Click Tustin Chrysler Dodge Jeep Ram Car Dealership Tustin California | Edmunds
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Tuttle-Click Tustin Chrysler Dodge Jeep Ram Service Reviews

Service Reviews

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Service Rating Horrible Experience By leila_dablan on 02/08/17 08:59:39 AM PST
Recommend this dealer? No

This is a WARNING to all buyers! Here is a run down of my experience at Tuttle. First of all i took my 16 year old daughter to purchase her first vehicle. This was supposed to be a memorable moment instead it has been nothing but a nightmare. I got to the Dealership and met Jorge the sales rep which...
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Service Rating Jeep Liberty recall repair By MamaT24 on 09/17/15 05:30:48 PM PDT
Recommend this dealer? Yes

Matthew was very courteous, professional, and helpful. My Jeep was one of many vehicles in for repair on a busy Labor Day weekend, but I never felt rushed or overlooked. Great team in the service department!
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Dealer Response

Thanks for the 5-stars! We love hearing from our happy customers. Please feel free to follow us on Facebook and Twitter to find specials and dealership events. Take care! Sincerely, Sincerely, Shirley | shirley@tuttleclick.com

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Service Rating Key Replacment - an egregious rip off!! By TruePatriot23 on 08/26/15 07:11:48 PM PDT
Recommend this dealer? No

When I bought my 2015 Jeep, I had great service and very positive feedback. My esteem for this dealership has since dropped tremendously. At the time purchase, the salesman mentioned that it would be “about $70 for a replacement key”. A little high (I thought) but understandable because of the em...
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Dealer Response

Please accept my sincerest apologies for what has taken place since visiting our dealership. This is not how we do business and the service that you received was unacceptable. If you could please contact me directly, I will do everything I can to rectify the s... Read more

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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Great service By Eva_jeep on 05/28/15 10:27:32 AM PDT
Recommend this dealer? Yes

I went in for a re call on my jeep Jaime was awesome he took his time to explain the process and he kept me updated during the whole time I waited for my jeep this is the second time Jaime has helped me and both times I was very pleased with his service thank u Jaime
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Dealer Response

Thanks for your awesome review, Eva! I'm very happy to hear that Jaime was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, ... Read more

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Service Rating Happy Customer By TienB on 05/02/15 10:21:46 AM PDT
Recommend this dealer? Yes

Everything. From the schedule for a quick appointment (same day), to the paperwork write-up, to order replacing parts, and complete repairing it on-time, the cashier, etc were all smooth and professional. Many thanks
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Dealer Response

Tien, thank you for sharing this great feedback with us. We feel our service department is what makes Tuttle-Click Chrysler Jeep Dodge Tustin special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear ... Read more

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