Tuttle-Click Tustin Chrysler Dodge Jeep Ram

by Oannes1 on 10/06/2015

On 9/22/15 I purchased a New 2015 Jeep from Tuttle-Click Irvine Chrysler Jeep Dodge. During the purchase negotiations and after discussing financing options with the fleet Manager Hugh Diamond we decided on a price and that we would lease the vehicle. We made it clear to Mr. Diamond that we may want to pay the vehicle off early and were assured there would be no issues. Of course it was all a lie something you would expect from a used car salesman I guess but not from a fleet manager of a large automotive group. Here are the issues that were promised or lied about that everyone who is thinking of buying a vehicle from any Tuttle Click dealership should be aware of. 1. I was told that I would be skipping my first payment and would not have a payment for 60 days. This was just a sale tool to get me to sign and was a complete lie. One week later I received my first payment statement from the finance company and it is due 10/22/15 30 days exactly after the date of purchase. 2. I made it clear to both Hugh and the finance manager that I may pay this off early and was assured that would not be an issue. I am now being told by Ally Bank that there are early payment penalties. Also I am being told on top of the penalties the only option is to pay all the lease and residual up front to pay off this vehicle? So instead of paying $40,500 the agreed upon price and thlees the $6800.00 down, plus $1000 Truecar Cash leaving a balance of $32,700 plus tax and fees? My payoff would be $43,000 that’s $2,500 more than the negotiated price and I would lose all of my down payment? It is just simple sales fraud and lies and all buyers should beware of these guys. 3. Just to add insult to injury I was reviewing my sales contract trying to find where it discloses a pre-payment penalty or any of these lies and there in the fine print was a $595 dollar junk fee that was never discussed, agreed, or any part of the price negotiation? Even Trucar.com and all the other auto sites tell you this is a scam and junk fee? Once you are done and there is an issue no one will call you back? Beware of this entire group!

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by Karra2004 on 09/21/2015

Abe was so nice and was willing to make something work. He's really too good as he talked me into a much nice vehicle than what I was originally looking for.

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by Smutch14 on 07/02/2015

I liked Arnold and the way he went about selling the Jeep Grand Cherokee to us. The car sells itself and Arnold's knowledge about the vehicles and soft sale style give a buyer everything they need to feel comfortable and make the purchase.

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by Raz1128 on 06/06/2015

Sales team was very helpful and friendly. No pressure sale. I was not rushed into a decision. Felt as though the whole team involved (George, Al, David, Tony & Brett) were there to help me make the best decision and have the best experience. Good energy between the guys made for a fun experience as well.

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by JustinesJeep on 05/15/2015

I liked my sales representative....Paul Manley. He was kind, helpful, not pushy at all, and just an all around pleasure to work with. He made the experience enjoyable and seamless. When we decided on the car....it did not take hours to do paperwork either! That was fantastic.

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by Julesrules11 on 04/24/2015

Without an appointment, I had a really great experience working with Rudy at Tuttle-Click Jeep yesterday. He was quick to summarize my needs/wants, get me in front of the select vehicles I wanted to check out, and we were able to find a car on the lot that I wanted to take home. Thereafter, we were able to put together a deal that leveraged a Price Promise special offer, and within 3 hours of walking into the store I was the owner of a beautiful new White Grand Cherokee. Rudy and his team made it a very low-stress trip to the dealership. Highly recommended!

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