Tustin Lexus Car Dealership Tustin California | Edmunds
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Tustin Lexus Sales Reviews

Sales Rating:

Great Sales Experience

Written by staling on 01/17/13 11:42:05 PM PST Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

The salesman, Rex, was awesome! He worked with us to get a great deal, even though my auto credit score was nearly 40+points lower than my regular score (go figure that one out - it almost seems like a ploy to screw with consumers since nobody can explain how this stupid score works). The service, however, left a lot to be desired.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not applicable

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Thank you for taking the time to provide us with your feedback. Rex is a dedicated member of our team here and we are lucky to have him! It is our aim to provide exceptional customer care and ensure an enjoyable experience for each guest. We apologize that some aspects of your visit were not up to your expectations. Please give us the opportunity to rectify the situation in a future visit by keeping Tustin Lexus in mind for additional auto needs. Best, Youssef Al-Moussawi

  • By tustinlexus
  • on 01/21/2013
  • 03:40:22 PM PST
  • (dealer response)
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