Service Reviews - 60220

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Dealer Service Reviews

Service Rating: Updated! (Previously 0.0 Star Rating)

Unbelievable incompetence!

Written by drjwtaylor on 04/05/08 12:00:00 AM PDT Go back to Service reviews
Recommend this dealer? NoUpdated!

I bought a 2008 G35 from this dealer and it seems to be a really good car. In January 2008, the CD player crashed. The dealer ordered a new CD player and duly installed it. Here is the part where you should be sitting down. When I asked the service writer for my CDs that were in the defective player, he said it was too much trouble to retrieve them , but they would send them to me later. Two months went by and no CDs., so went back to the dealer and now the story is different. I am now told they are required to sent the failed units back to Clarion, the manufacturer, and in four to six weeks, Clarion returns the CDs. I asked the service writer if my CDs had been returned. She dug out box after box of CDs (maybe a hundred) that Clarion had returned but that the dealer had not bothered to return to the owners. It is now April and I am reconciled that I will never see my CDs again so I have ordered replacements from Amazon. That comes to $75, plus my Cleo Laine is out of print!! This dealer is a nightmare!!

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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Since four months had passed and Tustin Infiniti had not returned my CDs, I wrote to Mark Igo, the head Infiniti guy in Nashville to ask for his help. Today (May 6, 2008) I received a telephone call from some girl in his office, and she said that since Tustin Infiniti is an independent business, there was nothing they could do. So be it for Customer Service. Then she said something astonishing! She said my complaint was the firs time they had ever heard of this problem. In January, the parts guy at Tustin Infiniti said the problem had been going on for over three years. If Infiniti has, say 500 dealers, and Tustin Infiniti is typical, that means over 10,000+ customers have lost CDs over the past three or four years. And this is the first they have ever heard about the problem????? Don't say you weren't warned.

  • By drjwtaylor
  • on 12/06/2010
  • 04:49:30 AM PST