Total Customer SatisfactionWritten by pjfung on 03/09/12 07:36:11 PM PST Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
Among my 35 years+ of car purchase experiences, the recent purchase made at Tracy Nissan is by far the most satisfying one. In prior transactions, I dealt with Benz, BMW, Infiniti and Mini Cooper sales professionals. The Nissan sales team was by far the best of breeds. I dealt with two elite professionals, Robert and Tom, who treated me with respect, integrity and honesty throughout the entire GT-R purchase transactions. Robert, the sales manager, honored the quoted pricing over the phone before I made the trip. I felt so comfortable with both Robert and Tom that I made a deposit on the car right away before coming back the next day to complete the transaction. They were very prompt in returning phone calls and they treated all my requests with a sense of urgency. I am totally convinced that they value customers as if they were kings and queens. They applied no pressure through the whole process. They were firm in their pricing, yet they delighted me with a gift of $100 towards the purchase of the GT-R car cover. All in all, I am very delighted with this purchase experience. I had my Nissan Altima serviced there too. Nissan Tracy is undoubtedly a role model for other Nissan dealerships. Robert and Tom are clearly leaders of the band in embracing customers with the treatment they are entitled to. Tom always makes a sincere effort in helping me. He did an excellent job in going through all the features and functionalities of the GT-R. Despite the distance, I’ll take my new GT-R and Nissan Altima there for future services. It is so delightful to meet down-to-earth folks from the small town of Tracy. Way to go! Keep up with the good work, Robert and Tom! I really appreciate your stellar service.