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Written by aghabob on 12/01/10 12:00:00 AM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No, Poor experience with dealer personnel

I received multiple calls from a sales person at Sunnyvale Toyota after requesting an on-line quote. I wanted to return my leased Toyota Camery and purchase a new one. I had a quote from Capitol Toyota for $18,890 for a 2011 Camery LE. I was assured by sales associate in Sunnyvale that I am in a "Hassle free zone" and they will give me a competitive quote that no one can match. After spending two hours of presentation and BS stuff the sales associate printed a computer generate quote for a Camery LE with QA package (Alloy wheels extra $350) and after all the great discount the price came to $18,990. I told them that Capitol Toyota has the same car for $100 cheaper. Then the sales associate brought his manager (Mr. Yama if I am not mistaking his name) to put on a show and may be give me a break on the price. The manager was very rude. Not only he didn't match the price with Capitol Toyota, he removed the QA package and said that was a mistake on computer generated quote. Even the sales associate was not happy with his manager's attitude. Don't waste your time and don't fall for their Hassle free zone. I bought new cars in the past, but I never had such a bad experience with a dealer ship .

Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 8 hours While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? Not available

Post a Comment or Update This Review


Aghabob, I have read your review and want to let you know that this experience does not live up to our standards. We believe in 100% customer service and satisfaction with every customer that works with our dealership. We would love to talk further with you about this matter if you would contact us. Regards, Hope Werner [violative content deleted]

  • By toyotasv
  • on 02/09/2011
  • 09:25:40 AM PST
  • (dealer response)