Sales Reviews - 141624632

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Dealer Sales Reviews

Sales Rating:

Mixed feelings

Written by jmeb on 04/17/11 04:01:57 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Received a quick response to online price request but vague pricing, initially. After further contact, received a good price. Verified pricing on Edmunds and Kelly. Purchased car but the paperwork process is too long, plus attemps to "upsell" on warranty, etc. Biggest problem was no returned calls from the finance dept or general manager; saleaperson OK. Two weeks later the dealer called to say they made a mistake on the Toyota factory rebate and that I owed them $500. I politely declined. I'd probably buy another car there in the future. No sales pressure, but the buyer must do homework first and know exactly what they want and what the market price is. Edmunds, Kelly and Consumer Reports are very good resources.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 hour While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Yes

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Thank you for sharing this experience with us about your visit to Toyota Sunnyvale. If you need help with anything in the future, don't hesitate to contact us or stop in. Also, join us on Facebook and Twitter as we have specials exclusively for our followers. Regards, Hope Werner hopewerner@toyotasunny...

  • By toyotasv
  • on 04/18/2011
  • 11:31:56 AM PDT
  • (dealer response)