Sales Reviews - 1338212250

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Dealer Sales Reviews

Sales Rating:

Fair & Decent, but a little slow

Written by Diane on 09/26/12 09:24:21 AM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I too had shopped online first. I'd come to the Bay Area from way up in northern CA in Redwood country. I'd been shopping for 3 days, everywhere from Placerville to Santa Rosa to Hayward, w/ little satisfaction from the dealerships & how I was being treated. I was pleased that this dealer had the exact car they'd represented online & their sales people were professional & responsive. However, I was displeased that this used 2011 RAV4 had a very obvious small dent in the front fender. I didn't have the time to wait 2 days for the free repair; but they were very helpful & cooperative & gave me written confirmation that when I come back down to the Bay again to visit family they will fix it. They were far more professional than most other dealers but processing the paperwork went a bit too slow for my liking. There were many sales people standing around, but mine was no where to be seen for probably 30 minutes once he got my info. That just seemed like too long of a wait to me & my friend.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Yes

Post a Comment or Update This Review


Thank you, Diane, for the positive review for Toyota Sunnyvale. Our professional and responsive salespeople are dedicated to going the extra mile to ensure customer satisfaction. We appreciate you letting us know about the wait when your salesperson was working with your information, and we will work on making sure we keep our customers informed if there is a delay. We look forward to seeing you again. If you have any questions or concerns with your RAV4, let our team know. Remember to Like us on Facebook and Follow us on Twitter for online coupons and specials. Thank you, Hope Werner

  • By toyotasv
  • on 09/27/2012
  • 03:33:50 PM PDT
  • (dealer response)