The Worst...Written by bonky1977 on 08/13/10 12:00:00 AM PDT Go back to Service reviews
Recommend this dealer? No
I have had to take my '08 XC70 to Smothers Volvo service department for three very minor repairs (fan, rear door, radio) and each time they were unable to correctly fix the problems. I have had to take my vehicle back multiple times for each issue and each time dread having to deal with the incompetent service managers/mechanics. Their communication/customer service skills leave much to be desired and they have never once been willing to give me a loaner vehicle while my car was being serviced. The gal at the service desk is very unfriendly and the guys in the parts department utterly clueless. I will never buy another Volvo from Smothers and dream of the day I will no longer need my warranty service done through them. They are absolutely THE WORST!