Sales Reviews - 419132365172965376

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Dealer Sales Reviews

Sales Rating:

Mostly a good experience at Lithia

Written by mike914 on 08/02/14 08:01:11 AM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I just bought a truck from Lithia. My sales agent Jarret was an upfront person who answered all my questions & delivered the truck at the advertised price. He was great. The only uncomfortable experience was in the finance office. The clerk tried over & over again to sell me an extended warranty, & an oil change program. At the beginning of his rant I clearly indicated to him that i was happy with the factory warranty & nothing else. But he went on & on. I tried to tune it out, but he would ask me very obtuse questions to see if I was listening. For example: "If I could take $1000 off the truck would you give up the factory warranty?". I was not sure if he was serious OR even why he would ask such lame questions. I kept thinking that other customers probably just cave in at this point & buy the extra products that he was selling (on the side) just to avoid the torture of the process. It was really a relief to walk out of that office, & get the truck without any of the extras that that guy was pushing. I'm very happy with the truck.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Yes

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