Service Reviews - 1674908179

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Dealer Service Reviews

Service Rating:

Service is less than desirable

Written by 1plusinfiniti on 08/07/12 09:25:43 AM PDT Go back to Service reviews
Recommend this dealer? No

I booked a service appt. online and never got a confirmation. I ended up having to call and spent about 20 minutes before determining my appt. was in fact scheduled. Dropped car off for service and was told to sign up for shuttle to take me to work. 40 minutes later, no shuttle. I asked a clerk at the counter how long before the shuttle arrives and was informed the guy was there the whole time but hadn't checked in. Waited another 10 minutes and decided to walk. I regret my Acura purchase and I regret having to go to Santa Monica Acura.

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? No

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