Sales Reviews - 507612479

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Beware of Shady Dealer!

Written by jtkendle on 01/19/12 02:04:34 PM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

wish I could give them less than 1 star, or negative stars! They should owe me a star! I paid for a vehicle on Christmas Eve with my life savings, since I could no longer wait to get a vehicle. I got a slightly used Exterra, for a little more than I hoped, but I took it. I paid with a cashiers check. Of course tax, license, DMV fees are included in the price. My stickers were expired, so I was hoping to get the tags fairly soon, even though I have a piece of paper on the windshield that shows that I just bought the vehicle, That does not stop the Police from pulling me over for expired tags. After the second time in a week I was pulled over, the Deputy was very nice, and told me that the DMV fees had not even been paid yet. He let me off with a warning, but I spent my whole lunch break dealing with the traffic stop and never had lunch. So, when I called Stevens Creek Nissan, told them the deal, they put me on hold for several minutes. When she came back, she informed me that they would send in the paperwork today!!! When I asked why it took so long to pay, since they cashed my check weeks ago, she simply replied that by law, they have 30 days!!! It took them 26 days, and that was only because I called to complain!! Now, I am at risk of constantly getting pulled ovcer for the next several weeks!!! Great Customer Service!!!! Watch out for this place!!!! They do not care whatsoever that I miss my lunch, or was late for work, beacause of their own incompetence!! Shady!!!

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? No

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