Stevens Creek BMW

by Randhawa on 03/06/2024

The management employs misleading and deceptive tactics to bring you in and then change the terms and numbers. Highly unethical and dishonest.

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by Ansh on 01/07/2024

Of the worst of the lot at Stevens Creek, dishonest, disrespectful of the buyer's time, deceptive and non transparent in their pricing. I was called by the sales as he informed he already had a word with his manager on the price I was interested in buying a car for, drove all the way spending almost 3 hours and then ending up not having a deal as they added further pricies on a CERTIFIED USE X3 ...YES YOU HEARD IT RIGHT ON A USED X3. They added additional 1k on top of their offered price on the car and told it's non negotiable. On top of that their used car which was a certified vehicle had worn out tires, when told to get the replaced the manager said they can sell that car to wholesale for a better price. Then why you are selling such cars on retail at all.That inventory failed emissions and still it's a certified one. Sham people managing business.

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by Travis on 09/15/2023

Can anybody explain how a dealership can take 4 months to repair your car and return it with a dead battery causing all of the electronic features to fail while in the freeway. Oh and they didn’t wash my car either.

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by Mr Gray on 11/30/2022

First of all, I saw a car I wanted to buy, I called, left VM. I got a call back from these people and scheduled an appointment for me to see the car. The day I was “supposed” to see the car, I called to verify appointment time and address and was told it was not ready for viewing. Of course, that upset me. Why in the hell would you list a car and schedule an appointment if it’s not ready?? Hello! Then I get a call from them on 11/29, to come see it, that it’s available, as a matter of fact the representative called me a few times to make sure I was going to go see it… I said of course! Sure enough I get a call right when I was about to head out to see the car telling me it’s been sold!!! What kind of BS business is that. I never in all my life have dealt with such unprofessionalism, unorganized bunch of people. I’ve bought cars and never dealt with this. Also, Very rude sales manager, needs to take customer service classes. What a headache, these people need to get their crap together.

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by Benny He on 11/30/2022

I really want to give a zero but I cannot. Went two times here this year, first time was for brake fluid change. The work was done relative quick, like one and a half hours but they forgot to reset my service light. Return the next day, the service advisor just searched youtube to reset my service light, I could pull all difficulties to ask them to redo the work again but I didn't. At least this was a quick turnover. If this was not too bad, 4 months later, I have an oil change service notice in my car, then I scheduled my second visit of the year here. I made an appointment online on the website, setting up for 2:30 pm. The advisor met me and told me he will check the services list in their system for me. By this point, he didn't even get in my vehicle. Came back, and told me: sir your vehicle needs an oil change, microfilter change, and spark plug change, and we cannot finish these today. I clearly told them on my first visit, my microfilter had been changed only 4000 miles ago. Obviously, they want to sell this service to whoever visits. I deferred the filter and spark plug services, which he claimed these two were more than 800 dollars in the book but he did offer me a 'discount'. The worst bit, the advisor said, sorry sir, we cannot finish the oil change today, you can come back tomorrow for pick up. Seriously? an oil change cannot be done in an hour? Why [non-permissible content removed] you guys took appointments and told your customer this could be done the same day? Never come back. If you have any knowledge about vehicles, you should not come to this dealer for service at all.

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by Bryan W. on 08/31/2022

First off I was looking for a newer pre-owned BMW X5 xDrive plug-in hybrid. I found that cargurus.com was an easy platform to use and search with. I also really appreciated at car gurus had dealership reviews on their site from customers. I found a couple of 2018 BMW X5 hybrids at Steven's Creek BMW that I liked. I immediately reached out to them and had a response back quickly. The vehicle was available and I let them know I was serious and was pre-approved for financing. I made it out there and purchased the vehicle. They made the process quick and painless. Armin and Bill made the purchase easy. I would highly recommend Stevens Creek BMW for customer service, quality vehicles and pricing. I'll be back for sure. Dr. Bryan Wright, D.C.

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by Mrs Aguilar on 01/31/2022

this dealership needs serious remediation of attitude and relation to potential customers. I've just concluded voicemail, third rung of hell scenario trying to get a person on the phone. I've called no less than four times this morning to get a salesperson to assist me with my consideration of leasing a new 7 series car. The phone at this dealership is never answered. Nutty. I'm considering calling BMW North America to ask them where I should go to buy one of their cars. Maybe they can help. I have to agree with the majority of poor reviews here. The attitude of the people at this dealership is adversarial.

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by Pink girl on 01/20/2022

BMW Stevens Creek provided horrible service and was discriminated against me. I am a long-time car buyer of BMW along with my family. The X4 I was initially interested in ended up getting sideswiped overnight. Finding another vehicle this one being a 2022 X4. The website was offering 1.9% on all brand new cars. However, they refused to offer this to me and started ignoring my calls and emails. I have amazing credit and have not been offered 1.9% even when it's not being offered on promotion. Prac the salesman kept pushing me to other people and wouldn't answer any concerns I had regarding the trade-in value of my car well. I get a text almost a week later stating the car was sold! I call the sales manager Elizabeth who has no manners at all trying to get an explanation for my service and the only thing she could say was I wasn't happy with the trade-in value when in fact all my emails, calls, and texts state the 1.9% and questions regarding the trade-in. I could only assume someone much older than me came in wanting the car and got screwed over not going on the website first seeing the promotion. Stevens Creek BMW completely discriminated against me and I'll never buy another car from them again. Prac was always my salesman at this dealership but this is so disappointing. I don’t know if Elizabeth is new however, I have never been treated so poorly before.

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by Rikhyl10 on 04/10/2021

My day started with an emergency at work which delayed me in getting to the dealership at my scheduled appointment time. I made one simple phone call and the receptionist made me feel like she would have done anything to get me in on the same business day so I could get the required service. She provided me options and I immediately felt relieved. When I arrived she actually walked up and called me by name and let me know my service professional would be with me momentarily. He was there in a blink of an eye and almost as quickly my car was ready to go. Washed and ready when it was brought to the front. I couldn’t speak anymore highly of the team at Steven’s Creek! I live in Monterey and I wouldn’t take my worst enemies vehicle to that dealership. Your dealership is my choice hands down! Thank you all!

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by Varun Hajela on 12/11/2020

My worst ever experience happened while I decided to for buying 330i BMW 2018 CPO model from here, I was after the car for a long time(for months) , did test drive and all other formalities and discussed with the Manager - Alec). When the price dropped online, I went a day before in the evening (was sitting till late night 9pm even talking to the main Boss ) and was ready to purchase it (even decided to make down payment 50% ) while the Manager ( did not indicate anything about selling of vehicle, was not even ready to start paperwork) instead there he told me to come the next day(which is really weird, why he told me to come next day?) for no reason , as soon as I started off the next day at around noon the car got sold ( I saw it online without even notifying, texting or calling me )! It was very obvious that Management knew about it the car being sold and I don't know for what reason they were playing with me. There was no transparency and professionalism. If they did not want to sell me they could have told me I would have been happy leaving the deal as it would not have wasted my time(also time of my friends who accompanied me) , I talked about all details the financing details previous day and next day within 2 hours morning it was gone, so basically no trust for me for this dealer , no integrity at all, at least not expected from BMW to be frank not anyone. Even if the other party was there ready to buy still the Manager or other representative could have called and discussed with me. THIS SHOWS NO TRANSPARENCY , CHEAP BEHAVIOUR and TO ME WAS UNEXPECTED. I usually keep my cool and you will not see me writing anything bad about anyone but this time it was too much as it involved me as well my friends who all were helping me out (spend so much time and effort) , its hard to believe even people at Old age like Manager show this kind of cheapness and unprofessionalism with no integrity. I hope my comment helps many out there, and please keep your expectation level low for visiting here while buying CPO. Please refer to these images for DATE /TIME STAMPS and other details- See Final quote attached (9dec20) while I was sitting and discussing with Manager and his Boss(till 9 pm) as well as next day Vehicle sold out email(before I could visit them in Morning(10Dec2020) - It is not a small thing - You spend so much of your valuable time in selection and spend so much time doing research to buy a car that fits your need ( I hope everyone understands this pain and frustration, taking time out from your Company , making visits , discussing etc.) , totally unacceptable from this Dealer , Period!

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by Ibrahim AB on 07/12/2020

I bought a car from this dealership yesterday ( sales manger he was helping me!!) and they said the car in the sister's property and they will bring it tomorrow however next day I called in the morning and they said the car in it's way to them and they will let me know once they receive it, at 4 pm i received a call from one of the sales staff telling me that the car was sold to someone else, when they already did run credit and officially i bought the car i tried to reach the sales manager who helped me with the documents but no one gives me his # , I will get a lawyer and sue this company it's illegal .

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by KC on 11/20/2019

How can you do better? Start by having competent and polite people answering the phone. The receptionists / whomever is answering the phones are some of the rudest people I’ve ever encountered. They answer the phone with annoyed voices, speak incoherently, do not share their names, put you on hold for long periods of time without any explanation, and have apparently been trained to not allow customers to speak directly to humans who can help, as all they seem to be able to do is send you to voicemail. Next, train your team on customer service and HOLD THEM ACCOUNTABLE for it. Do not keep customers waiting to drop off their cars when there are plenty of your “service advisors” standing around talking to each other, studiously IGNORING the customers who are waiting to be helped. Also, if you say you are going to call someone back, DO IT. Do not expect your customers to keep calling back and getting routed uselessly to someone’s voicemail, which is never answered / returned. Consider a “secret shopper” experience to test your own customer service. Perhaps I should suggest that to corporate BMW. Following are the details of my latest service experience at your dealership. I dropped off my car for service Monday evening for a Tuesday appointment and was told that my advisor would call me Tuesday morning to discuss. Did the phone ring on Tuesday? Not at all. I called Wednesday morning and was told that they could not find any record of my service nor could they locate my car! Needless to say, this was distressing news and all I could imagine is that my car had been stolen or damaged. After being redirected to several “service” advisors (quotes intentional, as I would not characterize any of my interactions as acceptable customer service), all I could do was leave voicemails, all of which went unanswered. I kept calling back, asking to speak to a manager, left voicemails with two managers. FINALLY got a call back from a manager who explained that my service order was placed on the desk of a service advisor who had called in sick and that I had been reassigned to a new service advisor, who would call me “right away”. Of course, that didn’t happen, so I found the service advisor’s number and attempted to call and text. Guess what? Yeah, crickets. FINALLY got a call back to let me know that most of the service was done and that I’d need to bring the car back next week to complete the work (missing part, despite me letting them know it would be needed). I was told the car would be ready to go when I got there. Yeah, that didn’t happen either - read on…. When I went to pick up my car, again encountered the rude desk staff, several of whom were sitting around doing nothing, ignoring a line of people waiting. No one could find my paperwork and after several minutes, was told it needed to be printed out again. So, I waited. And waited. And waited. And finally the service advisor appeared and said the car would be brought up “in a couple of minutes”. Got a text it was ready, chased around for several minutes and was told it was being washed and was man-splained that it would be another “couple of minutes”. Seriously….took 40 minutes to pick up my car, despite calling ahead and being told it would be ready when I got there. Oh, and they parked it somewhere that made it nearly impossible to get out of the parking lot. Never again, Stevens Creek BMW. You are worse than Monterey BMW and that’s saying something, because they are absolutely terrible. At least the car was washed….but not very well.

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by AB33 on 08/27/2019

I left a poor review of these guys on another website and they responded by asking me to call them so they can find a solution to my issues with them. i left a message with the GM and he called me back at dinnertime and left a message. i have now left 4 more messages over 10 days for him asking for him to call me back to discuss and he has not. they obviously just dont care about their customers. I was planning on buying a new car from them and made a deal with TJ and went in to sign the papers and he decided that he changed his mind and wanted more money even though we had a deal in writing. wasted a lot of my time. I will never go back there for anything.

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by Asifa888 on 05/29/2019

We were very pleased with Client Advisor Ahmed Kandil. He treated us very professional and not aggressive. The entire staff was professional and friendly.

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