nice cars don't make up for bad serviceWritten by _enthusiast_ on 05/07/09 12:00:00 AM PDT Go back to Service reviews
Recommend this dealer? No
brought my 2000 M5 in for service in Jan 2009. My car was out of warranty so its an out of pocket expense unlike all the BMW's no older than 4 years with less than 50K miles. I like to keep my cars very well maintained. I arrived 5 minutes early for my appointed 7:30A service Monday. Rather than process those of us waiting to get to work the service team decided that they should process the early bird cars (they started this at 7:30). the result, i sat in my car for 20 minutes to get processed. I finally got to work (10 miles away) at 9AM. this was just the start of a bad experience I was having a service 1, some steering hoses repaired, repair a broken oil filter bracket, had them look into an oil leak and quote a burned out fog lamp. my expectations were I'd get the car back in a day or two (i was carpooling that week) so i had no urgency. I was contacted by service coordinator regarding foglamp cost ($150) and a request to drive the car "up to 30 miles" to diagnose oil leak. I declined the fog lamp and approved the oil leak diagnostic and was told the car would be done in 2 days. I went to pick up car when i was told to and was told it wasn't done. I received an apology for not following up and resetting my expectationsand was I was offered a free loaner; I didn't want to spend any more time with paperwork etc, fortunately my carpool was agreeable. i came back the next day and picked up my car, the coordinator again apologized and knocked 10% off the bill for my trouble. when i went to leave i realized and my car was driven 90 miles. I got out of the car and asked the service coordinator about it, he was polite said, "what do you want me to do?" and asked me if i wanted my tank topped off, needless to say i wasn't happy, this would mean it would be a bit more wait, i declined. When i got home i did a once over and i noticed the passenger seats were repositioned indicating to me someone had gone along for the ride, my engine bay had oil stains. My full tank was down 5 gallons of premium. And i found a air return hose with a crack in it. If you have to pay out of pocket stay away from this service team whose reliance on the funds from BMWNA does nothing to incent them to delight the customer. Make sure you check your mileage going in and coming out. i sold the car a month later, and replaced it with a carrera.