Stevens Creek BMW Car Dealership Santa Clara California | Edmunds
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Stevens Creek BMW Sales Reviews

  • 4343 Stevens Creek Blvd
  • Santa Clara, CA 95051 (map)
  • Chat with Dealer
  • Awarded in 2017
Sales Rating:

Best ever new car buying experience

Written by dbinetti on 10/01/08 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

What a phenomenal experience! My best ever for a new car by far.... My wife and I are having our first child and needed something a bit bigger to make up for all the baby stuff. I have to say that I wasn't looking forward to the new car buying process -- yuk! But from top to bottom it was exceptional. Seriously, like it was great. The single most important thing was that the SCBMW guys listened to what I asked. For instance, I asked them to respond in email -- they did that. I asked them not to go through the whole 'back and forth' and just tell me what I needed to knwo --they did that. I asked questions on the phone and they got back to me quickly. It was super. I shopped around (quite a bit, in fact) and the Steven's Creek guys were the only ones who didn't pull the whole standard "you gotta buy right now" stuff. They just gave me a great price right out of the gate, and then took the rest of the time answering questions -- not trying to put me into a different car, not trying to sell me other stuff -- just answering the questions that I asked. I mean, it was like seriously that good. In particular, Franco Karzag who sold us the car, was an easy-going, "how can I help" type guy. And then, when we came in, the manager (Paul Carruba) was also great. When we went to the finance person he was the same way: "here's the extras: want anything? OK, cool" I kept waiting for the situation to go bad but it never did. So I'd recommend checking them out. Really great experience....

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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