Stevens Creek BMW Car Dealership Santa Clara California | Edmunds
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Stevens Creek BMW Sales Reviews

  • 4343 Stevens Creek Blvd
  • Santa Clara, CA 95051 (map)
  • (408) 837-0814
  • Chat with Dealer
  • Awarded in 2017
Sales Rating:

Don't waste your time here

Written by secretoo1 on 11/29/11 02:42:55 AM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No, Poor experience with dealer personnel

I made an inquiry on the website for Stevens Creek BMW when I decided to consider a 7 Series BMW as my next vehicle. I specifically asked not to be contacted by phone as I had a number of meetings that afternoon and did not have time to deal with a saleasperson right then and there. I had planned on getting home and reading the response to my inquiry in my email after dinner. But 20 minutes after I made the initial inquiry my phone was ringing with a lady trying to sell me the new 7 Series over the phone. Insisting I come in for a test drive that day, as if my schedule somehow revolved around her own! What a high pressure turn off and how unprofessional of them to call me right after i requested an email and no phone calls, please...When I called to speak with the general manager Kevin, he never made time to come to the phone and explain their high pressure tactics which actually ended up costing them a $90,000 sale. I have to wonder what these [violative content deleted] think about when they decide to invade my privacy and still expect me to buy a car from them. I have been reading other reviews on Yelp about Stevens Creek BMW and they ALL reflect poor experiences. I do NOT recomend this pack of [violative content deleted] to ANYONE. they are the epitome of a bad car sales experience.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 hour While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not applicable

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