Customer Reviews of MINI of Stevens Creek
Mini Stevens Creek
byon 02/21/2024
Let me start my review on how awesome the service that they have provided and the no pressure sales that we experienced. The quality and the professionalism from Sales Associate, Darius, to Sales Manager, Mo and Finance Manager, Dakota! Now the details: We bought a CPO 22' Mini Countryman S Boardwalk Edition. Darius didnt really say much about the car during the test drive because he knows the car speak for itself. He is very polite and professional. And then enter Mo- he just asked the numbers to make it happen and he did! Also, the car has some minor scratches on rear passenger door and some wheel curb rash, in which he promised to take care off and he did. We got the car back a week later and it looks brand spanking new, cant even tell that theres scratches on it. He never once made us feel that he is doing us a favor. He made it seems that it is part of the service. Now enter Dakota- he explained to us the finance process, the difference of the warranty and service packages. Once we decided which package we want, he worked with us to get the most service/warranty package according to our budget and gave us few goodies after we signed...not to bribe us or to make us sign but as a show of appreciation. Oh to sweeten the awesome service we got- Blake, from Service Dept introduce himself as my contact for any future service and that he walk me through the process! All in all...Mini Stevens Creek are 10 Star in my book!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Oil Change
byon 04/22/2024
$600+ for an oil change and inspection of a car in mint condition. Outrageous. Then told a gasket protrusion should be repaired ASAP. Cost Estimate, $2,400. This was my first and last visit to this dealer. From my initial contact with the service representative, I felt I was being conned with his multiple “service options”
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Kali
byon 04/13/2024
Blake took care of everything I needed to get done with efficiency and kept me up to date on timing. My first oil change on my mini went fantastically
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mini Stevens Creek
byon 02/21/2024
Let me start my review on how awesome the service that they have provided and the no pressure sales that we experienced. The quality and the professionalism from Sales Associate, Darius, to Sales Manager, Mo and Finance Manager, Dakota! Now the details: We bought a CPO 22' Mini Countryman S Boardwalk Edition. Darius didnt really say much about the car during the test drive because he knows the car speak for itself. He is very polite and professional. And then enter Mo- he just asked the numbers to make it happen and he did! Also, the car has some minor scratches on rear passenger door and some wheel curb rash, in which he promised to take care off and he did. We got the car back a week later and it looks brand spanking new, cant even tell that theres scratches on it. He never once made us feel that he is doing us a favor. He made it seems that it is part of the service. Now enter Dakota- he explained to us the finance process, the difference of the warranty and service packages. Once we decided which package we want, he worked with us to get the most service/warranty package according to our budget and gave us few goodies after we signed...not to bribe us or to make us sign but as a show of appreciation. Oh to sweeten the awesome service we got- Blake, from Service Dept introduce himself as my contact for any future service and that he walk me through the process! All in all...Mini Stevens Creek are 10 Star in my book!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wasted my money.
byon 02/18/2024
I went in with a Check engine light on and had to paid for a diagnosis ($275) which they do it for free in Autozone but I thought Mini of Stevens Creek would give me more insight to what was wrong, but no they just did a reprogramming which is basically turning your computer off and on again (another $275). The reprogramming worked for 20 minutes but after that all the lights ce on again. They did another diagnosis and this time they actually told me what could possibly be wrong and quoted me $5600 to fix the engine. I wasted my money and I took it to Carmax who also told me what code was coming up for FREE. Blake was great but the upsell of everything is ridiculous and I don’t suggest getting a mini serviced here.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Love my Mini
byon 12/12/2023
I really like the video updates!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall service
byon 11/28/2023
The service was done on time smoothly. Blake the service person was just awesome. He is very caring and took time to support with everything I needed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mini Service
byon 11/25/2023
Excellent service. The repair took 45 mins longer than expected. The service assistant filled my gas tank for free.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 11/20/2023
My service manager, Blake, was a great communicator and went the extra mile to ensure they had everything in ace before my service, got me a loaner vehicle and competed everything smoothly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Overcharged, over delayed.
byon 11/17/2023
I made an appointment for the installation of a picnic bench to be installed on my 2024 Countryman. I waited three hours for the one hour of work they charged. Mind you the work involved installing four snap buttons to an existing storage deck. I was charged $240.00 for four snap buttons and another $274 for the labor, all totaled $810.00 for the work. Insane!!! I complained thinking that $200.00 per snap was a little over the top. They did make a minor adjustment but I lost two hours and a lot of money for an item that was over priced at $250.00.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Blake customer service
byon 11/01/2023
Great customer service from Blake! He was helpful and kept me up to date on the service with my car and when it would be finished. Thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Five Star customer experience
byon 10/23/2023
From start of scheduling, to diagnosis, repair and pick up the service at Mini of Santa Clara was above what is the norm. This from a person who once ran software tech support, so I know of what I speak. I highly recommend the service advisor in particular, Devin.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchase of 4 door mini!
byon 10/20/2023
I went to the Stevens Creek Mini on 10/9. I went around 7pm with the intention of checking out a certain mini, once I got there they informed it got sold. Darius was very kind and showed me a few that were similar. We settle on one to test drive and it was very nice. Darius was able to get me a good trade in value and we started the process. Frank was the financier who helped me out. He was very helpful and clear. These men helped me out and even stayed until 1am to help me and make sure i left the lot with my mini. I would highly recommend this dealership !!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good customer service
byon 10/19/2023
My service advisor, Adrian Fields, did a great job keeping me informed throughout the entire service appointment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A dealership with good service
byon 10/06/2023
It went trouble when trying to book an appointment online, so I booked via a call. The price of replacing a cabin filter was over $150, which was a lot. It did went with a free car wash and multi-point check. During the check I was told my 80AH almost gone, and the front brake pads/rotors need to be fixed. I adopt the former one, which costed over $500. The entire process was clean and friendly, though the price was a bit over for me. Thank you for your service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Change and Service
byon 10/02/2023
Had an amazing experience with Roberto. He took care of the service while I walked our dogs and was very patient with me and get me onto my next appointment. Will certainly go back to him for the next Service appointments.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Loving our Mini Cooper SE
byon 10/02/2023
I’m 66 years old and have owned many cars in my lifetime including a corvette, Datsun Z, a couple Mercedes and BMW’s. Our 2024 Mini SE is the coolest and most fun car I’ve ever owned. Between the driving experience, technology and gadgets/toggles…the cool factor is off the charts.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 10/01/2023
They found out the issues quickly, took correct actions and resolved all the issues in a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Depending on honesty
byon 09/25/2023
I asked if the service work was necessary now, or could wait - felt Blake gave me an honest recommendation. He also suggested great eateries in the area to help pass the time!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mini Cooper S maintenance
byon 09/15/2023
I recently brought my Mini Cooper S in for a regular maintenance service and had the pleasure of working with Blake. Blake made the entire process seamless. He meticulously arranged the service, ensuring everything was in order and kept me informed every step of the way. His detailed explanations about what was done to my car gave me peace of mind and showed his genuine commitment to customer satisfaction. I am very satisfied and will definitely be returning for future services
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
MIINI regular maintenance
byon 09/12/2023
Blake at MINI of Stevens Creek was so professional and easy to communicate with. Always kept me posted. The maintenance service was awesome! So fast! I was able to pick up the car the same day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
MINI Cooper service
byon 09/11/2023
Besides the regular service, the unusual issue, starting problem after pumping gas, is also fixed. My service advisor, Adrian Fields, did an excellent job on the communication. The work took longer than what I expected. I can trust him on what need be repaired. He responded my texts very on time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments