Sales Reviews - 157285

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Dealer Sales Reviews

Sales Rating: Updated! (Previously 0.0 Star Rating)


Written by chetans on 12/20/09 12:00:00 AM PST Go back to Sales reviews
Recommend this dealer? NoUpdated! Purchased a vehicle from this dealer? No

"Don't waste your time buying from this dealership. They are nothing more than [violative content deleted]. I signed the sales contract for a 2010 Ford Escape Ltd. which Frontier Ford said they would procure from [another] dealership. JOEY GOULART (Sales Manager) processed all the forms (Credit application, Sales Contract, Vehicle transfer form, etc). Our (me and my wife) entire evening was spent doing this. (on 12/08/09). After 2 days UWANAH UDOFIA (Sales Consultant) called me and told me that the vehicle we had just purchased was sold to another customer and they cannot honor the contract. One of his managers also called me and told the same thing. I also spoke with DIANE LAWRENCE (Customer Relations Coordinator) regarding this. I went to the dealership on Sunday (12/13/09), spoke with MARK PODESTA, the General Sales Manager who told me the same thing (car was sold to another customer) and had SAM from Finance cancel my contract. On the same day, I Iooked up [the other dealership] Inventory and found the same vehicle on their lot. I called them, drove over there and bought the EXACT SAME CAR that Frontier Ford lied to me about. I later on found out that [the other dealership] had not agreed upon a vehicle transfer to Frontier Ford Santa Clara and hence the folks at Frontier Ford lied to me. DO NOT TRUST THE FRONTIER FORD GUYS. THEY WILL LIE TO YOU TO GET YOUR SALE. 2 bad they aren't aware that customers can use the INTERNET to look up vehicle inventory. I LOVE FORD VEHICLES (OWN 2 NOW) BUT NOT ALL OF THEIR DEALERSHIPS"

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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This place is horrible! Don't waste you time even talking to these people. They'll tell you anything and everything you want to hear! Once you start doing business, they won't negotiate with you at all! These are not just the sales associates but the managers as well. After agreeing with one of the representatives to do a dealer trade, the next day they refused it. They ended up telling me to go fly in another state to the other dealer and get it myself. NO JOKE!!! They just lied to me to get me to their dealership, in order to try to sell me cars I didn't want on their lot. Which their inventory SUCKS because they don't have any top of line models. They weren't willing to give me any FORD REBATES and the DISCOUNTS they were marketing because they were losing money. It's that the case, then don't advise This is after negotiating over three months on everything! After 10 minutes, I told them forget...and don't try to sell me a car I don't want. I didn't bother wasting anymore time because it was obvious they were trying to hussle me. I ended up going to another Ford towards east bay, and thank goodness I did. I got the car I wanted for about $2,500 off on a 2011, better than what Stevens Creek Ford was ever offering for the same model. I got the exact car I wanted for a better price, than what I was even looking for to begin with.

  • By janepate
  • on 12/17/2010
  • 12:49:22 PM PST