Service Guaranty Chevrolet Car Dealership Santa Ana California | Edmunds
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Guaranty Chevrolet Service Reviews

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Service Rating Reluctant to Honor Warranty By jcarlson68 on 04/19/16 03:58:39 PM PDT
Recommend this dealer? Yes

The issue with my truck was clearly covered under warranty per the warranty manual that came with the truck. The Service Dept initially said it wasn't covered and I'm sure they would have gladly allowed me to pay $1200 for the repair. After almost half an hour of wrangling they finally agreed that...
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Dealer Response

Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. ... Read more

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Service Rating Seat belt repair By Civanash on 02/09/16 12:25:27 AM PST
Recommend this dealer? Yes

I thought it was rather expensive jut to repair a seat belt, but it was done efficiently and I got a clean car back. Their personal return and pickup was much appreciated.
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Dealer Response

Civanash, thanks for the great review! Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook page for exclusive offers. Best Regards, Darren Rutledge - GM - darren@occhevy.com

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Service Rating One more trip to fix. By DennisByard on 02/07/16 11:50:46 AM PST
Recommend this dealer? Yes

Unfortunately this was the second trip for the same problem (L/S front power door lock) the service writer forgot to write it down or thought is was part of another problem. They had to order the part and couldn't fix it till the next day. But they saved the day by coming to pick me up and gave me a...
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Dealer Response

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Best Reg... Read more

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Service Rating Car repair By Khadijeh on 02/07/16 11:10:11 AM PST
Recommend this dealer? Yes

I brought in my car to be fixed for a certain problem. I waited for it to be fixed. The technician kept me informed of what was going on and the car was ready when promised.
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Dealer Response

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Facebook; we offer exclusive specials for our likers... Read more

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Service Rating Service By Susanafoth on 02/07/16 08:12:15 AM PST
Recommend this dealer? Yes

I appreciate your kind & friendly service. I have been a satisfied customer for over 25 years. I will continue to recommend your dealership to my family & friends.
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Dealer Response

Thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Best Regards, Darren Rutledge - GM - darren@occhevy.com

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