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Crevier BMW

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Crevier BMW
1500 Auto Mall Dr, Santa Ana, CA 92705 (map)
Today 8:00 AM - 9:00 PM
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Dealership Service Review

1 out of 5 starsservice Rating
Dishonest or Confused? Service Advisor at Crevier BMW
Written by daviddoan on 07/17/2015
I brought in my x4 to replace the nose grill from silver to black. I asked can I keep the old ones. John T. told me that the old grill will be trashed because they have to break it in order to install new ones in. Second opinion, I brought my car to New Century BMW in Alhambra, They installed it at no charge and gave me back the old ones in perfect condition. Is there any confusion or dishonesty here?
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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daviddoan on 09/23/2015
Dealer Response
Dear Crevier Team, I ran a quote on X4 nose grill. Of course, quote is not in the record until you actually install it...and you know it. It's not necessary to go back and forth. I'm appreciated the thought but since I lost my trust to someone... I cannot deal with it again. New Century BMW in Alhambra is doing really good job. I'll stick around although it takes me an hour drive but I have peace of mind. Thanks.
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crevier_bmw on 07/22/2015
Dealer Response
Hi David, We appreciate your feedback and apologize for any miscommunication or confusion. Our records show that you brought your X4 into Crevier for the first time on 4/27/15 for its first service. We did not see anything about a grill in your paperwork and John T. does not recall anything about replacing a grill. He did mention that he has always really enjoyed taking care of you in the past with your other vehicles and if there is something that he did not do correctly he would really like to speak with you and make it right. Would you mind if he reached out to you directly? Please let us know. He feels really bad if he made an error on anything when you were here back in April. Thank you, The Crevier Team 657 231-5157
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