Sales Reviews - 374664898

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Dealer Sales Reviews

Sales Rating:

Fabulous Experience

Written by jenniferjb on 07/02/11 10:50:46 AM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

After finding a car that I was interested on the website, I called Toyota Marin and found out that the car was actually located in a different city at one of the sister dealerships. But, Victor Duru (the salesman I spoke with) had the car driven to the Marin dealership that evening for me so that I didn't have to drive to the other--and much more distant--city. Victor outlined everything on the phone with me, from prices to trade-in rates to warrantee information, so when I came in the next morning to check out the car, I knew exactly what I was getting into. The car was fabulous, the test drive route really showcased the vehicle's performance, the trade-in value offered for my car was top dollar, and Victor was awesome to deal with. The whole experience was casual and friendly while still remaining professional, and there wasn't a time where I felt pressured or uncomfortable in any way. The management and the warrantee gentlemen were very personable as well, and the entire experience was overall fantastic. This was my first time purchasing a car on my own at a dealership and I couldn't have asked for a better transaction. I could keep prattling on about how positive everything was, but I'll summarize with this: should I ever need another car, I will absolutely return to Toyota Marin.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 hour While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Yes

Post a Comment or Update This Review


On behalf of Toyota Marin, I would like to thank you for this positive review. At Toyota Marin, our goal is to provide 100 percent customer satisfaction. We believe in going above and beyond for our customers. We will do everything in our power to make sure our customers have an amazing experience. We focus on being helpful, informative, friendly, trustworthy and professional. We are very pleased to learn you enjoyed your experience at our dealership. Victor will be very happy to hear about your visit. Once again, thank you for your stellar review. We look forward to helping you again in the future. Regards, Mike Christian General Manager - Toyota Marin

  • By toyotamarin
  • on 07/05/2011
  • 11:27:54 AM PDT
  • (dealer response)