Sales Reviews - 188585

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Sales Rating:

Excellent transaction!

Written by ccher on 08/01/10 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

We bought a car from Toyota Marin, though we live over 60 miles away in Saratoga, and even have a couple of large Toyota dealers within 5 miles of where we live. The story: my wife was looking for a small yellow-color car, which we discovered was not easy to find. We contacted quite a few dealers, but the typical response was "we don't have one available" . Seeing our request on an auto website, Luis Duran of Toyota Marin contacted us, and was able to locate a yellow Toyota Yaris at another dealership (outside the area). We had been considering another brand (for much less money) but Luis persuaded us to buy the Yaris - a decision helped by the fact that he and his managers went the extra mile of bringing it over to the dealership, even though we had not made a final commitment. That's what I call great customer focus and service. Luis met our price target, and so we ended up driving the 60+ miles to pick it up. My wife is ecstatic. We were extremely happy in in our dealings with Luis and everyone else we met at Toyota Marin (his managers Matt Shone and Miguel Trujillo, and Finance Mgr. Cathie Badger) who made the transaction quick, easy and painless. Based on our total experience, I highly recommend Toyota Marin - no matter where you live!

Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 hour While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Not available

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