Service Volkswagen of Stevens Creek Car Dealership San Jose California | Edmunds
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Volkswagen of Stevens Creek Service Reviews

Service Reviews

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Service Rating Met Expectations By Mysterybell on 07/19/17 05:01:10 PM PDT
Recommend this dealer? Yes

Price was as I expected Service advisor was courteous and kept me informed The time it took to service my car was shorter than anticipated Comfortable waiting area, wifi, coffee, pastries
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Dealer Response

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. We look forward to working with you again! Regards,... Read more

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Service Rating Great Service and Great Customer Interaction = A+ By Jourdan14 on 07/19/17 09:55:53 AM PDT
Recommend this dealer? Yes

Friendly staff, answered all questions quickly, engaging and personable. Helped out with transportation to and from dealership and provided prompt notification of car being ready.,Friendly staff, answered all questions quickly, engaging and personable. Helped out with transportation to and from deal...
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Dealer Response

It is wonderful to hear that our staff at Stevens Creek Volkswagen was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please f... Read more

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Service Rating Service By Brian808 on 06/26/17 07:10:26 PM PDT
Recommend this dealer? Yes

Erick my service advisor is friendly, warm, knowledgeable. Too bad one of staff took my car out for a joyride, left drivers seat douchbag driving position as well as my steering wheel setting. Totally unprofessional and troublesome. Oh, and not all the work was completed on the checklist but it was ...
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Service Rating '04 Phaeton Care By Carlos_657 on 06/21/17 10:56:33 AM PDT
Recommend this dealer? Yes

We always receive excellent care and concern when our '04 Phaeton is in for service and repairs. Joe Castelino and the Service Advisor team are very diligent in their efforts to provide a high level of service. Eric Howard is very knowledgeable and familiar with the exceptional care this vehicle's...
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Dealer Response

Thanks so much for the kind review, Carlos! It's great to hear that your time in our service department was so positive. Please let us know if we can do anything else for you. Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com

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Service Rating Thank You By IamGr8ful on 06/20/17 11:50:14 AM PDT
Recommend this dealer? Yes

The customer service we always recieve. But the main reason we trust STEVENSCREEK VOLKSWAGEN is because of Mo Galang !!! He does business with integrity which is the most important in our eyes. I'm grateful to have found Mo and STEVENSCREEK VOLKSWAGEN.
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Dealer Response

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs ... Read more

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