Customer Reviews of Stevens Creek Subaru
Super Smooth Crosstrek Purchase From Ben
byon 12/27/2023
Every part of my purchase was easy and as expected. I *love* my new Crosstrek and I highly recommend Ben and the Stevens Creek Subaru team.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Super Smooth Crosstrek Purchase From Ben
byon 12/27/2023
Every part of my purchase was easy and as expected. I *love* my new Crosstrek and I highly recommend Ben and the Stevens Creek Subaru team.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2020 subaru impreza
byon 05/01/2023
Everything was optimal and convenient with great customer service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
put tack in my tire
byon 12/29/2022
put a tack in my wheel and harassed me claiming that I drove in with it this is a review for the service department, who employ advisors (Hector) who harass their customers, cause damage to their cars, and has a service manager who doesnt seem to care to do anything. I went in for a regular maintenance that was included in my service plan. when it was "done" Hector the advisor called me and said there was a tack in my wheel. when I asked how this happened he said I rode in with it and that he saw it. When I told him I took photos of my car before I came in, and why if he saw it he didnt say anything, he proceeded to yell at me, throw things on the desk, swear at me, saying how dare I accuse them of putting a tack on my car. When the car came back to me, there was NO tack on the wheel. He took me back inside to finish my paper work, showed me some blurry photo of my car with some random spots on the wheel claiming it was a tack - and when I went outside, there was magically a tack on my wheel! when the manager came out, he did not apologize for the treatment, insisted I get new tires. I told him there was no way I'm doing anymore business with them, he gave me my paper work and just walked away. With this tack in my tire, I did indeed need new tires - and since its a Subaru AWD, I had to get all four replaced, spending about $1k. I have active cases with the Subaru Corporate, BBB, FTC, and CA Dept of consumer affairs open with this business. The service manager has not responded to my courtesy call. next steps is probably legal action DO NOT TRUST THESE PEOPLE. THIS IS JUST ONE OF A SEVERAL OTHER STORIES OF POOR SERVICE. How can an office-use tack, get stuck into the side of my tire? I had photos of my car before driving in with no tack. They claim they have photos / videos, then just actually show it to me.
- Recommend this dealer? No
6 month service
byon 01/27/2022
The Subaru service was very courteous and efficient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Customer Service
byon 06/08/2021
I have had all my service done here for my latest car, and have been very happy with the customers service. The people are polite and the facility is very nice.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Stevens Creek Subaru
byon 03/22/2021
I had my 2020 Impreza serviced and from the first meet they were respectful and courteous. They were timely as well. Got my car back in the time they said and nice and clean as well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service. Efficiently run.
byon 02/15/2021
My new favorite Subaru dealership. My service advisor Jose Z. always pays attention to the details and makes sure we are take care of. We know cars and this shop is honest in their recommendations.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Consistently great service
byon 01/11/2021
Service appointments at Subaru are always seamless, consistent and painless.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bought a 2020 outback, pretty happy with it so far
byon 12/12/2019
I definitely liked the deal we managed to work out.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great!
byon 12/11/2019
-No long wait. -They solved my problem -The woman at the front desk was very nice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great first Service Experience
byon 12/10/2019
David was prompt, helpful and courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car Service Review - Nicole
byon 12/09/2019
The service assistant, Nicole, was super helpful in explaining my tire conditions and was able to get a coupon for me without me asking.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Aydin Rocks!
byon 12/08/2019
Aydin was the absolute best, hard working, kind, straight forward sales man we have ever worked with. He treated us like people vs a sale. We bought two cars from him even though we were just planning on buying one. I have already recommend him to my friends. I said you HAVE to see Aydin though!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Routine 30,000 checkup
byon 12/06/2019
No waiting for the service. Estimated work was on time. Happy to get a quick ride to shopping center via Lyft.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Subaru Service Department is always friendly.
byon 12/06/2019
I never have a problem with their service department and how they interact with their customers. Cedric was very friendly and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fantastic service and helpful staff
byon 12/05/2019
David was very kind and helpful when I brought in my car. He listened to all my concerns and issues with my car, and very clearly stated what his plan was to identify the problem. His friendly and courteous demeanor made this experience great!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Regular Maintenance
byon 12/05/2019
I was a walk in for my car's 1st maintenance service. I was early but was processed quickly and was able to wait inside where it is warm. The service rep JOSE ZAMBRANA was very courteous. When my car was ready, he remembered my question on the cost of a part and was able to find out the cost and possible labor cost as well. He is very thorough and followed through. I really appreciated that.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 12/04/2019
Taz was great to work with. He did not pressure us into any direction. He was patient with us, even as we kept changing our minds about which car to buy. He was extremely knowledgeable of each car and answered all of our questions thoroughly and in a patient, friendly manner.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Car Servicing
byon 12/03/2019
Jose was a great service provider. He called me ahead of time before proceeding with additional work and gave me recommendations on what can wait and can't. Would highly recommend Jose!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Subaru Forester 2020
byon 12/03/2019
Payman is the best sales person I have dealt with, he was straightforward and to the point. Made the process a breeze. 10/10 will be recommending.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Service ROCKS here
byon 12/02/2019
I had my USUAL experience: fast service, clear explanation of the work, detailed documentation, and the service person was mindful of my difficulty standing and brought documents to me in the waiting area.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Family owned dealership established in 1998, and have been a top performing dealer since day one. Oftentimes top 10 in the nation in terms of annual new Subaru sales. We love kids, pets, and all things cars related.
1 Comments