Service Stevens Creek Subaru Car Dealership San Jose California | Edmunds
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Stevens Creek Subaru Service Reviews

Service Rating:

the service sales are too cheap

Written by yuanguanwang on 08/20/07 12:00:00 AM PDT Go back to Service reviews
Recommend this dealer? No

After i bought this car, i did all serverice at Subaru dealer( the city i lived before is another city). I do have all records. But since i did not bring the records with me when i visit their office, the sales try to "recommend" me do this and do that, and continue say: will cause this problem/or other if not.... After I confirm with him, i did all the service in other certified Subaru service center, so i do not need extra, I never see his smile. The car hand in at 8:45am as reservered. I got phone call at 5:00pm from this sales, and he still try to sale me other stuff, i told him, thanks, no need, I can feel his so mad with me. The time I pick the car, he chatting with other emplyee, he saw me, just ignor me. Untill other service people come out to help me. The funny thing is, the other guy try sale me something else, the price he told me is $1600.00, I explain to him again, i did all the service as Subaru request, no need do extra. This guy, said, if you want the item, i can give you $999. What a joke, the same item, price change from $1600.00 to $999.00 with 5 mintues. the experience in Stevens Creek service center give too much negetive for the Subaru, even I like the car soo much. I'll never never back this service center again,

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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