BAIT AND SWITCH the worst sales experience I've ever had!Written by smiley09 on 10/29/09 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No
ABSOLUTELY THE WORST SALES EXPERIENCE OF MY LIFE! Classic bait and switch! I was shopping for a used car to use for a 4 month work assignment in the Bay Area. Found a reasonably priced 2001 Outback on the internet, yet it was slightly over my budget of $7000 I had to spend total (the car was listed at $6899), yet made arrangements to test drive it. The car was very clean, and had good Carfax record, so I told the salesman (Robert) that I really liked the car, but only had $7000 total to spend. After being left in his tiny office for over an hour while he spoke to the manager, he finally came back and said that that they would $7000 out the door. Cool, I thought that was easy. They had me start filling out the paperwork, and then Robert came back a little while later and said sorry, they forget to add a fee, and that it would by $7111.16. I was taken back a little, but asked again, now this is out the door, taxes and everything are included? And Robert confirmed yes. I wrote a check for that amount which they took, and I told them that I'd have to come pick the car up tomorrow evening.They said no problem, but there were a couple people in front of me and that I'd have to wait a little while to process the paper work. After waiting another hour, now minutes before closing, they told me that they would finish the paperwork when I came back tomorrow to pick up the car. When I showed up the next day, Robert was not there, but was led to their manager to finish the paper work. I was told by the manager, Mahhud, that the price did not include tax. I was irrate, and through lengthly conversations, told him that I had confirmed with Robert that it did include tax, and in Robert's own words, "out the door price". Mahhud of course said they would never do this, and I'd need to pay another $800 tax. I wripped up the check, walked out, and bought a different car down the street. STAY AWAY FROM THESE GUYS! Ontop of all this, when looking at the car, it was missing the back compartment cover. I mentioned to Robert that I really needed one of those, and he said no problem, they would through one in, they have them laying around. Before leaving the night I was told to come back tomorrow and finish the paper work, I asked Robert if had gotten one the the compartment covers, and I was told, sorry, I couldn't find one that fit.....I should have known something was up then!