Stevens Creek Subaru Car Dealership San Jose California | Edmunds
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Stevens Creek Subaru Sales Reviews

  • 3155 Stevens Creek Blvd
  • San Jose, CA 95117 (map)
  • (650) 946-3233
  • Chat with Dealer
  • Awarded in 2015, 2016
Sales Rating: Updated! (Previously 0.0 Star Rating)

High-pressure sales tactics

Written by Anonymous777 on 09/12/13 07:50:58 PM PDT Go back to Sales reviews
Recommend this dealer? NoUpdated! Purchased a vehicle from this dealer? Yes

This dealership definitely uses high-pressure sales tactics. if you say you want to think about something they will try every trick in the book to trap you into staying and buying the car. I am not a weak person but for some reason I did somewhat succumb to their pressures and buy a car. I don't think they have the customer's needs in their minds at all. The feeling is to get the sale at any cost. They are accommodating in so far as keeping you comfortable and of course some of them have really nice personalities but the bottom line is get the sale, get as much money as you can out of this person and then see later, much later. I do not know that they are any worse than any dealership but I definitely would not recommend them to friends or family because of all the tactics they used on me. In the end , you will feel taken advantage of and a bit slimed by the whole experience. It has to be pretty bad for me to write a review therefore it was pretty bad.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not applicable

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I apologize your recent experience with Stevens Creek Subaru was less than pleasing. We want every customer to leave our dealership with a smile on their face which is why I am so disappointed to learn of the impression your visit has left you with. It is my goal to help resolve this matter while demonstrating the importance we place upon providing excellent customer service. If you could please contact me directly, I will personally ensure this matter is resolved and a satisfactory solution is reached. I look forward to hearing from you. Sincerely, Mandy Taylor Customer Relations Manager 408.984.2001

  • By stvnscrksubaru
  • on 09/20/2013
  • 04:05:50 PM PDT
  • (dealer response)
Post a Comment or Update This Review