Service Stevens Creek Chrysler Dodge Jeep Ram Car Dealership San Jose California | Edmunds
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Stevens Creek Chrysler Dodge Jeep Ram Service Reviews

  • 4100 Stevens Creek Blvd
  • San Jose, CA 95129 (map)
  • Chat with Dealer
Service Rating:

Dealer service is expensive, but thorough

Written by herogeorge on 06/19/13 03:22:49 PM PDT Go back to Service reviews
Recommend this dealer? Yes

My 2004 Dodge Intrepid needed the water pump replaced, a big job that requires extensive work just to get to the pump, and careful work to be sure the cam timing does not get messed up. My local mechanic decided that he wasn't up to the job and suggested the dealer do it. Steven's Creek Chrysler did the job, but it was expensive. However, Steven's Creek Chrysler not only replaced the water pump, they also replaced the camshaft drive chain. The drive chain was due to be replaced in about 5,000 miles, and it would have required the same extensive work to get to the drive chain as to the water pump. The dealer could have just fixed the pump, and called me back to get the drive chain replaced in a few months. As it was, they fixed both while they had the engine open and available.

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? Yes

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