Oak Tree Mazda Car Dealership San Jose California | Edmunds
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Oak Tree Mazda Sales Reviews

  • 4250 Stevens Creek Blvd
  • San Jose, CA 95129 (map)
  • Chat with Dealer
Sales Rating:

OK deal very bad communication

Written by m83012 on 12/19/08 12:00:00 AM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I would like to express my initial satisfaction with your staff. Great to deal with! I have purchased 4 cars from you and planned to buy another next year until the following occurred: A deal was signed and two cars purchased on 11/16. A few days later I was contacted and told I would have to put $1000 down. Not a real problem since my credit is at a low point right now so I understood that. However, I feel you should have taken part of that "hit" since a previous deal had been made. But this is where the real problems started. I was told by Byron I would have 3 weeks to produce that money...by Jackie I was actually given 10 days. I was told by Byron that my first payment would be "the middle of January" it is actually December the 28th. Then I left a check for the down payment which I was told by Jackie and Byron would be deposited on the 8th it was deposited on the 4th! It bounced and caused 3 other checks to bounce which cost me $99.00. These, I'm sure or at least I hope were honest mistakes just due to very bad communication in your company but I can't bring myself to deal with you again under these circumstances. Thanks for your time. Mike Gangloff

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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