Customer Reviews of Mercedes-Benz of Stevens Creek
Got it
byon 04/15/2024
I was able to get one of the last Metris with a turbocharged gas engine. The sales proces was straightforward and was able to drive with the car in less than 3 hours. Compliments to Jim for assisting with it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Got it
byon 04/15/2024
I was able to get one of the last Metris with a turbocharged gas engine. The sales proces was straightforward and was able to drive with the car in less than 3 hours. Compliments to Jim for assisting with it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Leased a new wagon
byon 04/12/2024
No pressure, just courtesy call to keep in touch about the car I was interested in
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 03/23/2024
Experienced nice and helpful sales team.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Certified Used MBZ PURCHASE
byon 03/22/2024
Outstanding care and beyond expectations! Knowledgeable salesperson Cody Blanchard was outstanding in solving a blemish challenge and after sale instructions on technical configurations.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Pretty good experience
byon 03/16/2024
The price was great, the Finance Manager was good on that when I verbalized I was not interested in any extended warranties etc. he did not try to sell them to me. The salesman was friendly. My only gripe, I was not financing this used car from them but they did a hard credit pull on me. This should have been told to me at the outset.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bought a used car for my daughter
byon 02/21/2024
We had a very nice experience and did not feel pressured at any point in the process. Once it was time to sign the contracts, a lot of dealers try to sell warranty agreements, coatings, etc but MB of Stevens Creek did not. Signing the paperwork and completing the sale as actually an enjoyable experience as opposed to other dealerships.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
review the process of my BMW X5 purchase
byon 01/30/2024
I dealt with two salespersons to purchase the car. Although I made the payment for the car on December 22nd, I didn't receive it until January 5th. Unable to wait any longer, I visited the store to inquire about the delay from the sales manager. The second salesperson who handed over the car impressed me greatly. He provided thorough explanations about the vehicle, was easy to communicate with, and approached his work with evident passion. Unfortunately, I've forgotten his name, but I recall he was from the Mini Cooper department. If I were his manager, I would certainly consider rewarding him with a bonus.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
"Exceptional Service Unveiled: A Stellar Experience at MB of Stevens Creek
byon 01/23/2024
I recently had the pleasure of experiencing exceptional service at Mercedes-Benz of Stevens Creek, guided by the proficient service manager, John Salsbury. From a seamless check-in to the moment I gracefully departed in my 350 GLE, every aspect of the service was nothing short of outstanding. Salisbury's attention to detail and the overall efficiency of the team truly made this visit a remarkable experience. Highly recommended for those seeking top-notch service and expertise.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent sales experience with new purchase at Mercedes Stevens creek
byon 01/20/2024
Asad is a professional and provided me with a good car buying experience without taking much time at his end. Finance portion was also fairly smooth. The wait part was a bit long due to it being Dec 31.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer Service makes or break any great product
byon 01/04/2024
Our sales rep, Marius, @Stevens Creek Mercedes made our buying experience because customer service still matters and it will make or break any sale regardless of how good the product. We had intended to buy a different make car that day but had poor an experience so we decided, on a whim, to give Mercedes a try. We are truly grateful for warm welcome, the positive and efficient buying experience! And the knowledge that customer relations is still priority at this dealership!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
EQE 350
byon 12/18/2023
I just leased EQE 350 from Stevens Creek Mercedes. This is my 3rd Mercedes car from this dealer. Even if you have an issue with the car, they always resolve the issue quickly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New EQE SUV
byon 12/11/2023
This was initially a visit to evaluate a car and we ended with an actual purchase. This car was the best option for our needs. The staff were professional and the whole experience was very easy and good.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best service from Mercedes-Benz of Stevens Creek Service Center
byon 12/05/2023
Vincent was very responsive giving timely updates. Also, he was willing to find a best solution for customers. I strongly recommend Vincent. Thanks!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service/recall
byon 11/18/2023
Professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car starter replaced
byon 11/16/2023
Car starter get replaced in two days. The service is good. The price is a little too high.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Always an exceptional experience
byon 11/10/2023
My Mercedes SLK 300 (2011 model, purchased in late 2010) continues to run flawlessly - and look like (almost) new! The service representatives, technicians, and other support staff, definitely have the customer in center of all they do. I travel over 30 miles to get my SLK serviced here because of them!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
advisor
byon 11/03/2023
She was available and explained patiently.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very positive experience
byon 10/26/2023
Great service from Steve Kirksey and the Service staff, including the loaner car team, at MB of SC. Timely, efficient and prompt. I feel listened to and well taken care of at Mercedes-Benz of Stevens Creek.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
benz service w / Erica
byon 10/22/2023
My service lady Erica went above and beyond to fix the issues
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Replacement of trim guards
byon 10/21/2023
TJ Taylor went above and beyond to ensure that the replacement parts arrived on time and the works performed per agreement. Thank you TJ
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Would never recommend this dealer for maintenance or sales
byon 10/16/2023
Buying a used car from this dealership has been the worst car buying experience I have ever had. And before the dealer responds to this review and gives me the number to the manager to call, I have called many times and no one answers. So please do not respond to this review with that generic request to pretend the dealer cares about the low quality of customer service it provides. Here is how it went: - We went to see a used car and the sales man was nice but unknowledgeable about the vehicle and every single thing we asked. - We bought the vehicle. It was a slow process. - Vehicle almost immediately, within a day, had tons of issues including a tire pressure sensor issue. We had the car checked out by a mechanic we trust and they said that the TPMS was damaged (which it is illegal to sell a car with), the front valve cover was leaking amongst other issues. Our mechanic made clear that this area was conveniently cleaned super well to likely hide the leak. Once he ran the vehicle for a little it became clear there was a leak. The dishonestly is what gets me. - called dealership and they agreed to help with only the TPMS but emphasized that we bought a use car and the sales man inappropriately brought up his personal vehicle and comments and opinions. Conveniently they couldnt see the vehicle within the 5 day return window but made assurances. - we dropped off the car on Monday and supposedly had an appointment at 10am that Tuesday…. Well they didnt even call us to tell us they had no idea why the car was there until 3pm that Tuesday. - they then stated that the vehicle needed to be inspected but the service center said that was not the case…. It was a mess. Would we ever buy a car or have a car services here again? NO. Should you? NO. The process felt shady like we were buying a car from [non-permissible content removed].
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments