Honda of Stevens Creek

by Ray Janjua on 03/14/2024

They are always very helpful and provide you with the best deals, if you want a guy who will guarantee the best deal go to Andre in the Sales Team

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by Sarath K on 03/11/2024

Very helpful and supportive staffs at Stevens creek. I had wonderful experience buying 2024 Honda CR-V hybrid from Stevens creek Honda. Being a new comer to this country there were several challenges to buy your dream car and with the fantastic support of the staffs especillay from Mr Azurim and Mr Jalal, I was able to close the deal on the same day! I will certainly recommend this fantastic dealers to my friends!

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by Pescador on 08/23/2023

Visited to purchase a car that was advertised at approx. $19.500. After agreeing to buy the car I was presented with an invoice that was $1295 higher. The reason given is that a Karr security system had been installed and wired into the original wiring harness. This additional cost should have been disclosed in the advertised price since I was denied the option to purchase the car without the alarm. Talking to my local mechanic I now have found out that these aftermarket alarms often cause major problems with the sensitive electronics in Mercedes vehicles. I really don't want this overpriced equipment in my car. Kevin, the salesperson was friendly and helpful. The add on was never mentioned until the final bill was presented. These slimy dealer practices have long turned customers off from buying from dealers. I'm sorry to find out that things have not changed.

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by J. Ramirez on 08/01/2023

If you need to purchase a car or have your existing car serviced, you can't go wrong at Honda of Stevens Creek. Everyone at this dealership is nice, courteous and helpful. They receive my highest rating - 5 stars.

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by Kristin on 12/31/2022

Our time at Stevens Creek Honda was wonderful from the second we walked into the dealership and met Ramon to the second I drove away in my new car. Ramon, our sales agent, Philip , the manager, and Ryan, the credit consultant, were so kind and not pushy at all. This was the third Honda dealership we visited today and it was our final visit because it was such a great experience. I would recommend this location be the only stop to anyone looking for a new car Honda.

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by disgruntled customer on 07/09/2021

I recently bought a Honda CR-V from this dealership. Our sales associate Jesse was really niceand helpful, although a little distracted. But his manager Faycal was one of rudest people I’ve met. He was extremely arrogant, unhelpful and just rude. This is really unacceptable in a car dealership which survives on good salesmanship. This person needs some lessons in how to behave with customers. Really disappointed just because of you this person. I would not recommend this dealership

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by BabuRajendra on 03/14/2021

It was a smooth buying experience. I was looking to get a Honda Fit for college. After a few email changes with Tina, I set up an appointment to test drive the Fit. Tina and Adriel were so pleasant to work with. Adriel was very patient in addressing my queries about the Fit and eventually I ended up with the car that I wanted. Thanks to Adriel and Tina!

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by Took care of the problem on 10/09/2020

We had a difficult issue with our service and Rick continued to work to resolve it for us. He was helpful and accessible and eventually got the job done. Thank you Rick.

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by Atomar2009 on 09/28/2020

I’m so lucky to find that kind of deal and works with nice people at the dealer.

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by Robert9686 on 06/13/2019

It was great, customer service was helpful. Went above and beyond and found a broken part of my car that I didn't even suspect.

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by Laurie on 12/11/2018

We had been looking for a pre-owned Honda CR-V and found one here for a reasonable price with Ramon's help. He was courteous and comfortable to work with, allowing us to look over the car carefully both before and after test driving it.

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by LBHondaOwner on 06/12/2018

This review is for the Service department at Stevens Creek Honda, and specifically for Service Manager Ricardo Pimentel and Service Advisor Summer Pettigrew. Do NOT bring your Honda to this service department if you want any semblance of Customer Service, or your vehicle to be correctly diagnosed and repaired in a timely manner. I brought my vehicle to this dealership on 5/17/18 because it was blowing hot air out of the A/C. Stevens Creek Honda did a diagnostic and determined that I needed a new A/C Compressor, which was covered under warranty but they could not complete the repair due to a nationwide backorder on a part, with no ETA. I waited two weeks to hear back from this dealership, leaving numerous voicemails for Summer Pettigrew but she failed to return a single call. Fed up with them not returning a single phone call, I stopped in one day to see Service Manager Ricardo Pimentel, who was rude, unapologetic, and refused to do anything to get me into a conforming vehicle. I asked him about a rental car because driving with a new, under warranty car with black leather interior in June with no A/C and no ETA for a repair is not acceptable. He said he would "look into it" for me and get back to me the next day- It's been almost a month and I haven't received a single phone call about my car from Stevens Creek Honda. I called HondaCare to inquire about my warranty contract, which indeed say I'm entitled to a rental car while waiting for parts or the vehicle is being repaired, and the rep over the phone said in these cases they can make accommodations for extended rental car periods, but the case needs to be opened through the dealership and there has been no activity on my account, aka Ricardo Pimentel didn't even bother to pick up the phone regarding my issue. I made complaints to Honda Corporate, who were communicative until they got back to me saying this dealership won't return their calls and there isn't anything they can do in this instance as they are privately owned and operated. The best part? I was driving around with no A/C for two weeks after bring my car to this service department, which Stevens Creek Honda service reps told me "Just drive with your windows down", until I took my car to a different Honda dealership up the Peninsula- they were able to complete my repair in ONE DAY and my A/C seems to be working fine to this point. These people, specifically Service Manager Ricardo Pimentel, are extremely dishonest and a disgrace to anybody that works in a customer-service type job. How hard is it to pick up the phone and return a phone call? Apparently it's very difficult for these people. I recommend you take your car to any other Honda service department if you run into an issue. Anderson, Capitol, Serramonte- driving to any of these locations will serve you and your vehicle better. At the very least different dealerships give you the courtesy of returning your phone calls. Do not trust Service Advisor Rick Pimentel or anything that he might promise you. This Service Department even refuses, to this day, to provide me with a completed work order stating their diagnosis and they were unable to fix the vehicle to conforming standards. I did eventually get a call from a gentlemen named Richard Artell, who introduced himself as the Service/Parts Director for Stevens Creek Honda. He apologized on behalf of his incompetent staff and offered to take care of me when the next service is due, but when I call back the next week I was informed he no longer works at this dealership.

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by CaptainAngel on 09/08/2017

Bobby was informative and made sure I was good with the itemized service. Excellent customer service overall!

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by JayHonda30 on 01/12/2017

Excellent service, went in the morning without an appointment got the oil change done in 1 hr.

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