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Once you leave you are forgotten

Written by mrocklage on 01/11/11 10:41:33 PM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I gave it 42 Days since Purchase for Tony Signorelli in internet sales, Troy in customer service, and General Motors to right the wrong before I wrote this review. I purchased a 2011 Camaro from this dealer, and I live in San Diego. Took an early flight to retrieve the car so I could drive home to San Diego that very same day. Upon arriving, my car was being worked on for a malfunctioning BCM, it’s the unit which measures and tracks information regarding your vehicle. In this case mine was not reading tire pressure correctly. After a couple of attempts to replace the sensor in the wheel, they deemed it safe to drive and I was cut loose after 3 hours, with a warning light permanently on and a misreading tire pressure status. I was sent with a PAC# or Case# have you, that showed the mechanics attempts to fix it, and thus recommend a replacement BCM. After a couple of days of no phone calls from either Tony or anyone from this dealer I had to call them. Typical for a out of town customer, I felt like since I was off their lot then I was not their problem and that’s how I have been treated every since. From not receiving a single sheet of paperwork since purchase until 33 days after purchase, having to request a copy of my extended warranty paperwork, and then to top it off get a call from Troy in customer service asking me how did I enjoy my purchase? It was a cold call, without any awareness of the issue on Troy’s part. after I explained it to Troy he hinted at an offer to take care of my first car payment. When I called Troy back a week later to inquire about any progress with a GM rep regarding the acquisition of my part I had to re iterate the entire story as if we had first spoken, this time no offer to take care of anything. Another phone call with Tony, “when writing your review remember its out of our hands, its in GM’s court now” will do. Another phone call with Troy, “GM says the part isn’t available yet”, yet as we speak they are putting it in new 2011 camaro’s right now… Hmmm Now we are approaching the one month mark, phone calls from Courtesy Chevrolet have ceased entirely. Customer service is dead. I get a phone call every week from a General Motors representative and it’s the same exact call every week, “I’m sorry Mr Rocklage, but at this time I am unable to obtain any further information regarding the part for your vehicle, and I will be in contact with you again next week.” She says this every time she calls, and I’ve gotten 5 phone calls so far. Still waiting… In closing I am extremely disappointed in their customer service, there was no hustle, no going out of their way to contact me, their follow through was half ass and lack luster. Learn from this experience, while it might be great at the first handshake but once you leave the lot, consider yourself a forgotten sucker.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? Not applicable

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